Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

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AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

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Customer Feedback AI Machine Learning Social Media 78

Gainsight

NOVEMBER 9, 2021

In today’s Product Keynote, Gainsight product leaders unveiled our response: a host of new and improved capabilities powered by Artificial Intelligence (AI). Intelligent forecasting and renewal likelihood scoring in Gainsight’s Renewal Center that helps team more accurately predict and manage renewals within their book of business.

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AI Artificial Intelligence Sentiment Analysis Actionable Insights 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Large volumes of qualitative data turn into actionable insights.

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Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

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CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

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Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.

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SugarCRM

DECEMBER 1, 2022

We’ve seen how Artificial Intelligence (AI), Virtual Reality (VR), and now the Metaverse enhance customer experiences and take them on journeys they have never been on before. Embrace Artificial Intelligence (AI). Those embracing new customer experience technologies are excelling in customer retention rates.

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SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

Hodusoft

FEBRUARY 16, 2024

Real-Time Analytics: With the real-time analytics feature, ITSPs can get instant and actionable insights into call data, performance metrics, and other activities. Technologies like Artificial Intelligence (AI) and machine learning algorithms in call management systems have made call management much easier and smoother than ever.

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Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

SugarCRM

DECEMBER 14, 2023

Such tools use artificial intelligence to offer your company a series of benefits: Get full situational awareness of your business and customers based on historical data and customer journeys. For example, SugarCRM steps in to translate that data into actionable insights.

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eglobalis

AUGUST 19, 2024

Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. Companies often struggle to translate NPS scores into specific actions that can address customer concerns or enhance satisfaction.

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NPS Net Promoter Score VOC Actionable Insights 471

eglobalis

JANUARY 13, 2025

Additionally, well examine key implementation challenges and offer actionable insights for successful adoption. Regular training for technicians on interpreting AI-driven insights ensures smooth execution and maximizes system effectiveness.

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AI Predictive Analytics Sentiment Analysis E-commerce 433

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

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Text Analytics Sentiment Analysis NPS Actionable Insights 52

Hodusoft

DECEMBER 11, 2024

However, the good news is, in the age of Artificial Intelligence (AI), contemporary organizations can leverage a wide array of tools and technologies to enhance the success rate of their CX programs and provide excellent experience to their customers.

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