Execs In The Know

MARCH 4, 2022

While analytics for single-touchpoint, single-channel interactions provide valuable insights into the effectiveness of your messaging at that juncture, they fall short of painting the full picture. Today’s consumers engage with businesses through a growing number of channels, creating a complex web of customer touchpoints.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. Here’s how AI can improve the customer experience at specific touchpoints and, in turn, boost your bottom line. We’ve got a few ideas.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Zendesk

NOVEMBER 1, 2021

Here are some customer intelligence best practices to inform your customer intelligence strategy. Consumers today are interacting with brands via various touchpoints—social media, chat, phone, in-store, and so on. Housing customer data in one location makes it easy to view information at a glance and form actionable insights.

Social Media 98

Social Media CRM Artificial Intelligence Touchpoint 98

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI can also deliver recommended messaging based on these predictive customer insights. CX Leaders Needed!

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Drive Research Drive Research works with major brands like Google, Apple, and Amazon to provide enterprise-level customer insights and market research.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Ameyo Callversations

OCTOBER 28, 2022

In reality, the problem lies with the inability of such businesses to translate data into meaningful and actionable insights. After all, data-driven insights act as the glue that cements personalization, engagement, retention, and other desirable entities to truly woo the customer.

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Data-driven approaches are reimagining service delivery, making it more intuitive and responsive.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Execs In The Know

JANUARY 29, 2023

CRS Austin will provide attendees with a variety of Pre-Conference Sessions, a Tech Forum, Workshops, impactful Keynotes and Panel Discussions, networking opportunities, and other touchpoints designed to give you the tools, understanding, and actionable insights to meet customers where they are.

CX 90

CX Hospitality Hospitality Actionable Insights 90

SurveySensum

DECEMBER 4, 2024

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Customer Experience (CX) Design: This is done to create a consistent, relevant, and meaningful experience at each business touchpoint. Read more on Customer Experience Trends in Banking !

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. We help you create cards in your dashboard that represent a specific touchpoint, location, or channel.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship. Closing Thoughts.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

CSM Practice

FEBRUARY 20, 2020

Insights and Actions. The customer success team has invested in mapping out available data to discover actionable insights into the customer base. Prescriptive playbooks and CTAs are generated in line with the insights gained from the data. Actionable Insights. Health Score.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

Execs In The Know

JANUARY 20, 2025

Today, they expect seamless interactions, personalized touchpoints, and human-centered service whether theyre scrolling through social media, chatting with a bot, or walking into your store. Turn data into actionable insights that drive tangible business outcomes. Customer expectations have evolved. So, how do brands keep up?

Customer Journey Map 52

Customer Journey Map Social Media Touchpoint Actionable Insights 52

SugarCRM

APRIL 28, 2022

Artificial intelligence (AI) is a powerful tool as it lets you analyze and draw insights from massive volumes of data quickly. That system can leverage tools such as AI to fuel actionable insights that sales, marketing, and service teams can use to act decisively at every critical touchpoint.

Artificial Intelligence 49

Artificial Intelligence CX Finance Customer Acquisition 49

Execs In The Know

MARCH 13, 2023

She spoke about the power of customer obsession and why brands need to be laser-focused on meeting the needs, wants, and desires of its customers at every touchpoint, from the moment a customer first discovers the brand to the point of purchase and beyond. Without customers, a brand cannot survive, let alone thrive. What Is Turo?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

MattsenKumar

SEPTEMBER 21, 2023

It’s the culmination of every interaction, touchpoint, and customer engagement with a brand. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. It is cutting-edge technology tailored for businesses seeking to harness the full power of speech data.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

DECEMBER 29, 2023

Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making. Ethics and Governance of Artificial Intelligence for Health. The Impact of Artificial Intelligence in Drug Discovery.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. This transformative arc is their customer (or buyer) journey.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. This transformative arc is their customer (or buyer) journey.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SugarCRM

DECEMBER 1, 2022

We’ve seen how Artificial Intelligence (AI), Virtual Reality (VR), and now the Metaverse enhance customer experiences and take them on journeys they have never been on before. Customers want to be supported at every touchpoint along their journey with a brand. Embrace Artificial Intelligence (AI). Closing Thoughts.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Sentiment Analysis 26

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Moreover, their teams will help you with WHEN to launch WHICH survey at WHICH touchpoint.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

SEPTEMBER 22, 2022

Step 2: Use CX Shortfalls to Guide Corrective Actions. Customer flight is a symptom of an organization’s inability to provide a compelling, consistent, and personalized CX across all customer touchpoints and throughout the customer lifecycle. Step 7: Leverage Artificial Intelligence to Help Move the CX Dial.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Understand why customers are departing, evaluate the associated risk levels and determine actionable insights.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SugarCRM

MAY 5, 2022

Customers now want to be supported at every touchpoint. Data provides the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Things to Look Out For. Maintaining customer retention is more sensitive (and challenging) than ever.

AI 49

AI CRM Touchpoint CX 49

SugarCRM

NOVEMBER 24, 2022

Customer flight is a symptom of an organization’s inability to provide a compelling and consistent customer experience across all customer touchpoints and throughout the customer lifecycle. Harness customer data to reveal CX shortfalls. Make CRM more accessible, less complex.

Technology 40

Technology Technology CRM Predictive Analytics 40

SugarCRM

JULY 21, 2022

Organizations can be more customer-centric and leverage the modern merits of CRM solutions powered by artificial intelligence (AI) to help optimize and personalize engagement throughout the customer journey. However, the lack of such a data infrastructure fuels a customer relationship crisis.

Artificial Intelligence 26

Artificial Intelligence CRM AI Sales 26

SugarCRM

SEPTEMBER 1, 2022

Data fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Investments in artificial intelligence (AI) have increased during the pandemic. It’s Time to Let AI Augment the Customer Experience.

CRM 26

CRM Artificial Intelligence AI Sales 26

1 to 1

JUNE 16, 2022

Getting to the heart of how people feel before and when they interact with your brand will provide meaningful and actionable insights. Design a Total Experience were the digital touchpoints feels like a more personal set of meaningful moments within the journey. Use hyper-personalization to make every touchpoint more impactful.

E-commerce 26

E-commerce Artificial Intelligence Touchpoint Finance 26

SurveySensum

MAY 19, 2023

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Customer Experience (CX) Design: This is done to create a consistent, relevant, and meaningful experience at each business touchpoint. Strategy : Implement a robust system for analyzing NPS feedback.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Qualtrics

APRIL 17, 2021

By infusing digital workspaces with automation and artificial intelligence (AI), IT is laying the groundwork to liberate employees from mundane tasks, and empowering them to focus on work that is meaningful and engaging – which can have lasting impacts on work quality, job satisfaction, motivation, and intent to stay with an organization.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

Qualtrics

APRIL 17, 2021

By infusing digital workspaces with automation and artificial intelligence (AI), IT is laying the groundwork to liberate employees from mundane tasks, and empowering them to focus on work that is meaningful and engaging – which can have lasting impacts on work quality, job satisfaction, motivation, and intent to stay with an organization.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

SugarCRM

AUGUST 25, 2022

Even if organizations have the required information, many do not effectively share it across teams, leaving insights trapped in inefficient organizational silos. Instead, they can now look into the future to understand emerging trends and spot actionable insights earlier. Make Technology Easier to Use.

CRM 26

CRM Actionable Insights AI Sales 26

eglobalis

AUGUST 19, 2024

Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. Companies often struggle to translate NPS scores into specific actions that can address customer concerns or enhance satisfaction.

NPS 463

NPS Net Promoter Score VOC Actionable Insights 463

PeopleMetrics

JANUARY 13, 2025

Artificial intelligence (AI) has entered the scene, giving us tools to listen better, act faster, and predict what customers need before they even tell us. How AI Enhances Customer Listening and Action Taking In 2018, customer listening was often limited to surveys and manual analysis.

AI 71

AI Artificial Intelligence Actionable Insights Customer Feedback 71

InteractionMetrics

APRIL 10, 2025

AI-Driven Surveys AI-driven surveys leverage artificial intelligence and machine learning to dynamically personalize survey experiences in real time. Touchpoint-Specific Surveys These mini-check-ins occur at key moments, like a delivery or renewal. Manager Feedback Surveys Good managers shape great teams.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40