Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. No matter which method you choose for your specific use case, know that it’s been thoroughly tested and will deliver the actionable insights you’re after.

B2B 152

B2B NPS Start-ups Actionable Insights 152

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. B2B mid-market businesses need advanced features and scalability. Because it provides clear, actionable insights into customer satisfaction and loyalty.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

eglobalis

JUNE 27, 2024

This strategy should encapsulate everything from understanding customer behaviors and preferences to aligning internal processes and cultures around those insights. However, while easy to write about, it is much harder to implement in both B2B and B2C contexts. CDPs enable real-time analysis and segmentation.

Customer Experience 460

Customer Experience Net Promoter Score VOC Government 460

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. What is B2B Customer Experience?

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

ECXO

JULY 29, 2024

This strategy should include a thorough understanding of customer behaviors and preferences, aligning internal processes and culture with these insights. While it’s easy to discuss these concepts, implementing them effectively in both B2B and B2C contexts poses significant challenges.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Lumoa

APRIL 3, 2023

We are thrilled to announce our new partner: B2B Customer Experience Agency. By combining expertise in B2B customer experience with Lumoa’s powerful platform, we can create exceptional customer experiences that drive growth. We recently had the pleasure of interviewing Anna-Maija Tanninen , founder of B2B Customer Experience Agency.

B2B 78

B2B Customer Experience Voice of the Customer Government 78

Totango

FEBRUARY 12, 2025

Why customer health is vital for enterprise growth Enterprise B2B organizations often face a daunting challenge how to maintain strong relationships when managing thousands of customers across multiple verticals, regions, and use cases. Enterprise customer health scores must capture these nuances and deliver actionable insights.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. What is CustomerGauge?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. It is known for taking relevant action on the feedback that actually drives revenue. Wrapping Up!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Experience Investigators

FEBRUARY 18, 2025

We promise you’ll walk away with actionable insights on how to make your brand’s story resonate deeply, encouraging customers to see themselves in your journey and inspiring them to take their next step with you.

Actionable Insights 52

Actionable Insights B2B CX Customer Experience 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

InteractionMetrics

JANUARY 7, 2025

In Decembers CXPA B2B Roundtable hosted by Martha Brooke, and featuring Dave Seaton, that very question took center stage. Because most of you would listen on the go, you can find the audio here : Below, we break down key themes and insights shared during the B2B Roundtable. To watch the recording, click here.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. They empower you to gather, analyze, and act upon the insights your B2B service clients provide.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JULY 25, 2023

So you decide to conduct a B2B survey. And the few responses you do receive lack the depth and specificity needed to derive meaningful insights, leaving you with limited actionable data. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

Lumoa

JUNE 4, 2018

Ali Omar , growth-entrepreneur and investor, who has led companies from 0 to €100M revenue, comments that “Lumoa is special because it connects customer feedback to actionable insights, bridging the gap between a company and its customers. The global customer journey analytics market size will reach $12.22

Net Promoter Score 113

Net Promoter Score AI Customer Experience Machine Learning 113

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

DECEMBER 2, 2024

CustomerGauge B2B organizations Provides a robust and advanced analytics and reporting feature Multi-channel feedback collection Create custom dashboards for displaying real-time results Contact for pricing details 4.7 Looking for alternatives to Qualtrics that will match your needs and requirements?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 98

B2B ML CRM Customer Relationship Management 98

Retently

JULY 16, 2024

For some B2B companies, getting 50 NPS survey responses might be significant, while some B2C companies would need at least a few thousand responses just to consider the results statistically reasonable. That number depends on several factors and differs from business to business.

Net Promoter Score 148

Net Promoter Score NPS Customer Satisfaction B2C 148

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! a purchase or support call) provides actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

PeopleMetrics

OCTOBER 25, 2017

Draw new actionable insights at scale. No matter if you’re a restaurant or an enterprise B2B operation, CEM programs help you identify and save your at-risk customers with real-time alerts and root cause analytics. The most democratized CEM programs are usually also the most successful. Be ready to respond.

CEM 122

CEM Customer Experience VOC Government 122

Retently

NOVEMBER 29, 2024

What is one thing we could have done differently to improve your first experience?” – The question focuses on actionable insights to refine the first impression. Sales Process (B2B Specific) In B2B relationships, the sales process involves longer cycles and is more relationship-driven.

Start-ups 121

Start-ups Retail Actionable Insights Hospitality 121

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Satrix Solutions Satrix Solutions is an excellent option for businesses looking for expert guidance in B2B customer experience and voice of customer services.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

PeopleMetrics

MAY 2, 2024

This curated and vetted group provides genuine, actionable data that you can trust. Custom research panels are perfect for high-value audiences such as B2B decision makers. Swift Gathering of Actionable Insights Need quick answers to pressing market questions? Custom Research Panels provide rapid responses.

Actionable Insights 71

Actionable Insights B2B Customer Feedback 71

SurveySensum

DECEMBER 4, 2024

For example, a score of 30 in B2B cannot necessarily mean a good score. Suggested Read: How to Implement NPS in B2B ? Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Retently

MAY 25, 2022

This problem is extremely common, especially in the world of B2B, where no one wants to come off as rude or mean towards an important supplier or partner. Reaching out over the phone is a particularly effective strategy for connecting with Detractors in B2B.

NPS 133

NPS Net Promoter Score Start-ups Close the Loop 133

ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction. However, perceptions of ease of adoption vary among individuals.

Touchpoint 156

Touchpoint Technology Technology VOC 156

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Totango

APRIL 1, 2021

In fact, here are a few interesting statistics to demonstrate their impact: 72% of customers won’t take any buying actions until they’ve read reviews. 92% of B2B buyers are more likely to purchase after reading a trusted review. ( Testimonial Engine). G2 and Heinz Marketing ). BrightLocal ). .” – Anisha H.,

Actionable Insights 84

Actionable Insights Touchpoint B2B Engineering 84

ClientSuccess

MAY 25, 2023

Engagement Insights The new Engagement Insights feature streamlines the customer engagement process by automatically summarizing customer success managers’ meeting and call notes, identifying crucial next steps, and discerning customer sentiment.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Lumoa

SEPTEMBER 28, 2023

Update to the new Actionable Insights That’s all folks! Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! New Impact page becoming default Starting on October 2nd, our new impact page will be becoming the default page in Lumoa. Thanks for reading!

Actionable Insights 15

Actionable Insights Start-ups Touchpoint B2B 15

SurveySensum

FEBRUARY 4, 2025

It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. The tool is AI-powered and especially suitable for B2B, automotive , SaaS , Telecom, Retail, Insurance, Healthcare, and NBFC industries. Key Features The platform has a Business Associate Agreement (BAA) for secure PHI handling.

Compliance 52

Compliance Start-ups Healthcare AI 52

ClientSuccess

MAY 19, 2020

SILICON SLOPES, UT (May 18, 2020) – ClientSuccess, a leading B2B SaaS customer success management platform, has been named the best Customer Success Management Solution of 2020 as part of the annual SIIA CODiE Awards. We’re thrilled to win the 2020 CODiE Award for Best Customer Success Solution,” says Dave Blake, CEO of ClientSuccess.

Innovation 69

Innovation Actionable Insights B2B Technology 69

Ameyo Callversations

OCTOBER 28, 2022

In reality, the problem lies with the inability of such businesses to translate data into meaningful and actionable insights. After all, data-driven insights act as the glue that cements personalization, engagement, retention, and other desirable entities to truly woo the customer.

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98