Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. No matter which method you choose for your specific use case, know that it’s been thoroughly tested and will deliver the actionable insights you’re after.

B2B 153

B2B NPS Start-ups Actionable Insights 153

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. What is CustomerGauge?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 98

B2B ML CRM Customer Relationship Management 98

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. They empower you to gather, analyze, and act upon the insights your B2B service clients provide.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

DECEMBER 2, 2024

Additionally, data customization is challenging, and even admins cannot modify CRM connectors set by other users, restricting overall flexibility. Its reporting features lack the versatility to meet diverse needs, and the platform’s interface can feel unresponsive and unintuitive.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Also, the pain of CRM data hygiene, but that’s a topic for another time. There are so many ways to leverage your CRM data—especially in Account Based Marketing (ABM). Pipeline Aircover.

CRM 48

CRM Sales Actionable Insights B2B 48

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! a purchase or support call) provides actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Satrix Solutions Satrix Solutions is an excellent option for businesses looking for expert guidance in B2B customer experience and voice of customer services.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Includes AI-powered insights for deeper analysis of feedback trends and themes.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SugarCRM

MAY 5, 2022

Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. The Great Customer Resignation Is Top Priority for B2B Marketers. Sales and marketing leaders are failing to realize the benefits of what an AI-driven and purpose-built CRM platform can offer.

AI 49

AI CRM Touchpoint CX 49

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. to be able to identify actionable insights on which you can take action to improve the customer experience."

NPS 126

NPS CX Net Promoter Score Close the Loop 126

SugarCRM

OCTOBER 15, 2021

The new strategic approach, including for B2B, is to improve direct customer interactions. And with the right CRM platform for marketing, sales, and service , ensuring your CX success is more than just a pipe dream. Simplify CRM Displays and Processes. Modern CRMs enhance your customer data to discover actionable insights.

CX 48

CX CRM Artificial Intelligence Invoicing 48

ClientSuccess

DECEMBER 16, 2021

More often than not though, CSMs end up tracking customer objectives in spreadsheets or as notes in their CSP or CRM. Benefit from actionable insights and reporting at both the customer level as well as a global view across all customers. For additional information, please reach out to info@clientsuccces.com.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. The Starter plan is great for gathering basic feedback, while the Standard and Advanced plans enhance team engagement and provide deeper insights.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for helping businesses take relevant action on customer feedback that actually drives revenue. Is there a free survey tool?

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SugarCRM

MAY 22, 2024

This acquisition represents a major achievement for us and comes nearly a year after Sugar announced a partnership with sales-i to improve business-to-business (B2B) sales performance by delivering AI-powered revenue intelligence that leverages the data of a business’s enterprise resource planning (ERP) system and CRM.

Sales 26

Sales Actionable Insights CRM B2B 26

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Look for a tool that provides robust data analytics and insights. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2023

Use a customer feedback tool or CRM with ‘Text and Sentiment Analysis’ to segregate the responses into tags and highlight the top-notch issues, complaints, and appreciations chronologically, enabling you to take immediate action and effectively close the feedback loop. This can help you earn their loyalty toward your business.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

InteractionMetrics

JANUARY 23, 2024

For B2B surveys, compare each contact’s email domain to their associated company name to make sure they match. Use Excel formulas to expedite Also, to maximize readability on your B2B invites, parse company data to remove terms like “LLC” and “Corp.” Put names and custom fields in title case. Interviews?

Customer Survey 52

Customer Survey AI B2B CRM 52

SugarCRM

JULY 18, 2024

data-secret="1M0xvIJNaJ" frameborder="0" scrolling="no" width="500" height="281"> What we'll Cover: Using Your CRM to Adapt to Shifting Customer Buying Patterns Kate Leggett, Principal Analyst at Forrester Research , walked us through some valuable findings when it comes to top Customer Experience (CX) trends for Australian manufacturers.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Surveys are indispensable tools in the modern business world. But which survey tool is the best in the market? SurveyMonkey.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SugarCRM

FEBRUARY 7, 2023

According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. And many B2B and B2C businesses aspire to reach the same level of “magic.” Guided Selling in B2B Sales In B2B, buyer journeys are more nuanced than in B2C or eCommerce. In B2B, the process is more complex.

CX 26

CX B2C B2B Engineering 26

SugarCRM

AUGUST 19, 2019

With many retailers leveraging their logistics providers to pack and ship items to customers direct, these businesses are no longer just servicing their own B2B customers, they’re responsible for meeting the needs of their customers’ customers too. There’s a lot riding on these interactions.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

Zendesk

JUNE 29, 2022

B2B sales cadence vs. B2C. The main difference between B2C and B2B cadences is the content. B2B sales cadences, on the other hand, are typically targeted toward prospects with much greater involvement in the sales process. That said, the philosophies behind both B2B and B2C cadences are largely the same. Day 1: Email.

Sales 52

Sales B2C Touchpoint B2B 52

eglobalis

JANUARY 20, 2025

You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market. But what truly drives loyalty in the B2B space? This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples.

B2B 433

B2B Predictive Analytics AI Innovation 433

ECXO

NOVEMBER 25, 2024

Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests Originally posted complete version at: [link] In the dynamic world of B2B customer experience, balancing responsiveness to feedback with long-term strategy can feel like walking a tightrope. Chasing niche demands risks alienating your broader user base.

B2B 391

B2B Engineering Innovation CX 391

eglobalis

JANUARY 13, 2025

Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. Additionally, well examine key implementation challenges and offer actionable insights for successful adoption.

AI 422

AI Predictive Analytics Sentiment Analysis E-commerce 422

SugarCRM

APRIL 15, 2025

SugarCRM makes sales easier by using built-in intelligence to uncover the account insights that matter most. With instant analysis of your CRM data and your ERP data, your team can work smarter and close deals faster. While technology cant replace the human touch, it can help your sales team gain a competitive edge.

Sales 29

Sales B2B CRM Manufacturing 29

SurveySensum

NOVEMBER 22, 2024

5) GetFeedback Businesses looking for Salesforce integration Seamless Salesforce integration Advanced reporting capabilities Drag-and-drop interface $50/month Not Available Medallia B2B and B2C businesses Real-time feedback management Closed-loop mechanism Flexibility and scalability Contact their team for details 4.5 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. And enable you to take relevant actions that drive business growth. It comes packed with the tools to provide better data and deeper insights.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

1 to 1

DECEMBER 11, 2024

In the dynamic world of B2B customer experience, balancing responsiveness to feedback with long-term strategy can feel like walking a tightrope. Use quantitative tools : Leverage surveys, CRM data, and market analytics to determine whether a request is a widespread need. See original post here.

Engineering 26

Engineering CRM Innovation Actionable Insights 26