SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. It is known for taking relevant action on the feedback that actually drives revenue. Wrapping Up!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

InteractionMetrics

JANUARY 7, 2025

In Decembers CXPA B2B Roundtable hosted by Martha Brooke, and featuring Dave Seaton, that very question took center stage. Because most of you would listen on the go, you can find the audio here : Below, we break down key themes and insights shared during the B2B Roundtable. To watch the recording, click here.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52

ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction. However, perceptions of ease of adoption vary among individuals.

Touchpoint 156

Touchpoint Technology Technology VOC 156

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. They empower you to gather, analyze, and act upon the insights your B2B service clients provide.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! Suggested Read: What is a Good NPS Score for SaaS ?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

JULY 25, 2023

So you decide to conduct a B2B survey. And the few responses you do receive lack the depth and specificity needed to derive meaningful insights, leaving you with limited actionable data. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Retently

NOVEMBER 29, 2024

Whatever the touchpoint, that first moment matters more than you think. Key Elements of Effective First Impression Survey Questions First impression surveys provide valuable insights into how customers perceive your business during their initial interaction. It concludes with actionable insights for improvement.

Start-ups 120

Start-ups Retail Actionable Insights Hospitality 120

SurveySensum

DECEMBER 4, 2024

For example, a score of 30 in B2B cannot necessarily mean a good score. Suggested Read: How to Implement NPS in B2B ? Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Read more on Customer Experience Trends in Banking !

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Totango

APRIL 1, 2021

In fact, here are a few interesting statistics to demonstrate their impact: 72% of customers won’t take any buying actions until they’ve read reviews. 92% of B2B buyers are more likely to purchase after reading a trusted review. ( Testimonial Engine). G2 and Heinz Marketing ). BrightLocal ).

Actionable Insights 84

Actionable Insights Touchpoint B2B Engineering 84

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Satrix Solutions Satrix Solutions is an excellent option for businesses looking for expert guidance in B2B customer experience and voice of customer services.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Lumoa

SEPTEMBER 28, 2023

GPT can now summarize any touchpoint Lumoa GPT can now generate summaries on Filters, Topics, and search terms. Update to the new Actionable Insights That’s all folks! Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Thanks for reading!

Start-ups 15

Start-ups Actionable Insights Touchpoint B2B 15

SurveySensum

JANUARY 8, 2024

The decision of when to reach out to customers with survey requests is all about creating a balance between gathering actionable insights and respecting the boundaries of customer patience. SaaS B2B Automotive NBFC Is It Poor Form to Receive Surveys from Multiple Departments Within the Same Company? What is Survey Frequency?

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52

Retently

APRIL 6, 2022

Such industries as Digital Marketing Agency and B2B Software & SaaS are confidently approaching their peers with a CSAT score in the high 60s. Map the critical touchpoints, set clear objectives and hence build relevant CSAT questions that could lead to the desired outcome. At Key Customer Lifecycle Touchpoints.

Customer Satisfaction 150

Customer Satisfaction Healthcare Retail Touchpoint 150

Ameyo Callversations

OCTOBER 28, 2022

In reality, the problem lies with the inability of such businesses to translate data into meaningful and actionable insights. After all, data-driven insights act as the glue that cements personalization, engagement, retention, and other desirable entities to truly woo the customer.

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98

Retently

MARCH 14, 2023

NPS is a versatile metric popular across various B2B and B2C industries, including SaaS, healthcare, finance, insurance, and other industries where customer satisfaction and loyalty are critical for business success. Timing Product reviews are gathered after a customer purchases and engages with the product.

NPS 135

NPS Net Promoter Score Customer Satisfaction Customer Feedback 135

Retently

SEPTEMBER 6, 2018

In this guide, we’ll look at the key differences between relationship and transactional NPS ( tNPS ) to help you understand how each survey method can enable business growth, increase retention and generate more actionable insights from your customers. The ‘What’ and ‘When’ of Relationship NPS. Customer ticket or call.

NPS 66

NPS Net Promoter Score Actionable Insights Sentiment Analysis 66

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

JUNE 30, 2022

That’s a limited view because your customers have many different touchpoints with your product and brand over time. If you run a B2B subscription model, maybe relationship-building and customer success are what you should focus on. It will arm you with specific and actionable insights whenever someone in your organization needs them.

Customer Experience 103

Customer Experience VOC Voice of the Customer CX 103

Gainsight

MARCH 18, 2019

Not only do you miss critical touchpoints, but then your ability to filter reports becomes limited. The B2C product experience has set a high bar for B2B products. Don’t miss out on another touchpoint. Applications like Pendo, do not have the ability to query these custom events and attributes.

Touchpoint 58

Touchpoint B2C Actionable Insights B2B 58

Zendesk

OCTOBER 20, 2023

Outline your customer journey map A customer journey map is a visual representation of every touchpoint throughout the customer lifecycle and the customer sentiment along the way. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SugarCRM

MAY 5, 2022

The Great Customer Resignation Is Top Priority for B2B Marketers. Customers now want to be supported at every touchpoint. Data provides the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Things to Look Out For.

AI 49

AI CRM Touchpoint CX 49

Lumoa

APRIL 24, 2018

NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. to be able to identify actionable insights on which you can take action to improve the customer experience." blog linkedin twitter Why?

NPS 126

NPS CX Net Promoter Score Close the Loop 126

eglobalis

DECEMBER 17, 2024

Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change. Moreover, dynamic content personalization allows brands to customize marketing campaigns, emails, and product recommendations, ensuring that every touchpoint aligns with the individuals journey.

AI 340

AI CX Sentiment Analysis Net Promoter Score 340

SurveySensum

FEBRUARY 24, 2023

touchpoints during the purchase process, with 5.5 It’s also crucial to ensure that the survey is relevant to the specific touchpoint to which it is being sent. But how can you identify the crucial touchpoints in the customer journey and benefit from conducting continuous customer feedback? of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

MAY 24, 2024

Yes, these questions can break or make your CX program – especially if you want to launch a CX program that gives you actionable insights and improves your business performance. It is known for taking action on customer feedback that ACTUALLY impacts your revenue. NPS or CES or CSAT? Where to launch the survey?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for helping businesses take relevant action on customer feedback that actually drives revenue. Is there a free survey tool?

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Gathering actionable insights from open-ended feedback involves careful analysis to identify common themes, suggestions, and areas of concern.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

ClearAction

JUNE 25, 2023

Instead of focusing VoC on touchpoint management , use AI/ML to combine the vast array of customer data sources and to find patterns. You’ll sharpen your focus and come away with more knowledge and actionable insights and tools you can apply on the job the next day! So, monitor behaviors that prevent issues. I love it.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

SurveySensum

JULY 2, 2024

Allows you to collect feedback at every meaningful touchpoint and instantly interpret them It has the ability to add block-based questionnaire designs with a click Yes Yes Contact to know the pricing details 4.4 Designed for customer success and customer experience teams, it is used across different industries like B2B, SaaS , Telecom, etc.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

NOVEMBER 6, 2019

The first step was to identify all the touchpoints along the customer journey and bring 35 representatives together from the many cross-functional teams who impact the overall experience. “We As they looked at the existing customer data, they were able to demonstrate just how interconnected Mastercard’s touchpoints are. “We

CX 33

CX Close the Loop Touchpoint Start-ups 33

SurveySensum

SEPTEMBER 20, 2023

Now, for surveys for B2B companies, the frequency can vary. Be mindful of what type of survey you are sending at what touchpoint of your customer journey. Customer Journey Mapping: Map your customer’s journey and identify key touchpoints or moments where a survey could provide valuable insights.

E-commerce 52

E-commerce Touchpoint Customer Satisfaction Customer Journey Map 52

SurveySensum

MARCH 15, 2024

It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. Best Features: It measures NPS at every touchpoint with multiple channels – SMS, email, website, Android tablets, and smartphones.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 6, 2023

For example, you can ask questions about different aspects of your business such as customer support, your B2B product, your website or app, retail, etc. → ‘On a scale of 0-10, how likely are you to recommend us to friends and colleagues based on the quality of our product?’ Identify touchpoints where improvements can be made.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52