eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. When an insight is identified (e.g.,

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

SurveySensum

DECEMBER 4, 2024

Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Prioritize actions based on the frequency and severity of the issues raised.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! a purchase or support call) provides actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Lumoa

APRIL 24, 2018

to be able to identify actionable insights on which you can take action to improve the customer experience." The Net Promoter System provides the opportunity for you to act by closing the loop on both a tactical and strategic level. Another reason I'm neutral is the customer feedback loop.

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Retently

DECEMBER 4, 2019

CSAT helps you assess the number of holes in your bucket, and provides actionable insights for solving them. Sure, that mostly sounds like B2C buyers, but get this – 80% of B2B customers also expect responses in real-time. It’s about addressing the issues reported by customers, closing the loop and building trust.

Net Promoter Score 94

Net Promoter Score NPS Social Media Start-ups 94

Qualtrics

APRIL 14, 2021

A quick search for successful CX examples will no doubt throw up case study after case study from iconic B2C companies like American Express , Under Armour , and BMW. At the core, there are some similarities between B2C and B2B businesses — you rely on customers, and for them the experiences you deliver are everything.

B2B 26

B2B Close the Loop CX B2C 26

Qualtrics

AUGUST 22, 2019

CX in B2B is a different ball game than B2C. While the B2B sector can look to B2C for some CX inspiration (and evidence of the rewards), there are a number of differences that must be considered. How do we ensure action is taken? One of the biggest and most common CX failures is not taking action on the feedback you’ve acquired.

B2B 29

B2B CX B2C Close the Loop 29