Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Finally, use the data you’ve collected and analyzed to improve your customer service action plan. Here are examples of what a B2B and B2C customer service plan might look like.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Gainsight

JANUARY 8, 2019

The DX3 agenda consists of keynotes and breakout sessions, networking opportunities, and an interactive show floor where attendees can try the latest tech innovations. Whether you’re in B2B or B2C, a startup or a Fortune 500 company, you’ll find relevant content at Dreamforce. SXSW | March 8-17, Austin, TX. Event Website.

B2B 45

B2B Entertainment Machine Learning B2C 45

Customer Bliss

FEBRUARY 8, 2018

This can be fun and innovating, when you think about it. It turns out these multiple interviews were helpful, as they gave her more insight into the company. Essilor is the world’s leading manufacturer of eyeglass lenses, recognized as one of the top 25 Most Innovative Companies in the World by Forbes for the past two years.

Manufacturing 40

Manufacturing CX B2C Innovation 40

SugarCRM

MAY 14, 2021

Through an innovative approach to content and new tools and systems marketing streamlined the process. Here’s how you can continually innovate in your marketing role today. In general terms, this means marketing needs to deliver content packed with actionable insights and tips. Put Effort into Diverse Content.

Social Media 29

Social Media Education B2C Engineering 29

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. Benefits of Humanizing Customer Experience Brands have explored innovative ways to imbue a human touch into their image for consumers. Customer-first B2C businesses see nearly double the revenue growth of non-customer-first businesses.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SugarCRM

AUGUST 19, 2019

Companies where there’s an established culture of innovation or newcomers with a more modern mindset are going to find it easier to adopt new ways of working than established businesses with a longstanding legacy to navigate. Of course, some businesses adapt faster than others.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

Qualtrics

APRIL 14, 2021

A quick search for successful CX examples will no doubt throw up case study after case study from iconic B2C companies like American Express , Under Armour , and BMW. At the core, there are some similarities between B2C and B2B businesses — you rely on customers, and for them the experiences you deliver are everything.

B2B 26

B2B Close the Loop CX B2C 26

eglobalis

JANUARY 20, 2025

Unlike B2C relationships, which often revolve around needs, impulse and emotional buying, B2B relationships are built on a foundation of trust, consistent delivery, and mutual value creation. This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples.

B2B 423

B2B Predictive Analytics AI Innovation 423

SurveySensum

NOVEMBER 22, 2024

5) GetFeedback Businesses looking for Salesforce integration Seamless Salesforce integration Advanced reporting capabilities Drag-and-drop interface $50/month Not Available Medallia B2B and B2C businesses Real-time feedback management Closed-loop mechanism Flexibility and scalability Contact their team for details 4.5 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Confirmit

MAY 29, 2018

Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO. Act: With the actionable insight you collected, work quickly to resolve individual customer issues, through an automated closed-loop system. White Paper. Case study.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40