ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction. However, perceptions of ease of adoption vary among individuals.

Touchpoint 156

Touchpoint Technology Technology VOC 156

Lumoa

APRIL 24, 2018

to be able to identify actionable insights on which you can take action to improve the customer experience." But, NPS can also be misleading if it's not a part of a more comprehensive VoC program amongst other measurement tools and metrics and ideally this VoC program to be part of a complete " Market Information System ".

NPS 126

NPS CX Net Promoter Score Close the Loop 126

eglobalis

AUGUST 19, 2024

We’ll also highlight real-world cases where companies have moved away from NPS in both B2B and B2C contexts. Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. This is the final part of my trilogy about NPS.

NPS 463

NPS Net Promoter Score VOC Actionable Insights 463

PeopleMetrics

MARCH 6, 2025

Customers often like these short surveys because they're quick and painless, and companies like them because they generate high response rates (often 30%+ for B2C and 50%+ for B2B). This range is usually the sweet spot for delivering actionable insights without overwhelming your customers.

Net Promoter Score 117

Net Promoter Score Text Analytics NPS Actionable Insights 117

SurveySensum

NOVEMBER 22, 2024

5) GetFeedback Businesses looking for Salesforce integration Seamless Salesforce integration Advanced reporting capabilities Drag-and-drop interface $50/month Not Available Medallia B2B and B2C businesses Real-time feedback management Closed-loop mechanism Flexibility and scalability Contact their team for details 4.5 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. In the game of customer experience management, only listening to VOC is not enough, you also need to take action.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. How Do You Build a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40

PeopleMetrics

APRIL 22, 2025

From NPS to VoC, AI has transformed how we look at and act on customer experience. AI enhances both by automating insights, predicting issues, and improving human-agent interactions, helping companies proactively elevate the customer journey. Writing this series has been one of the most energizing projects of my career.

AI 62

AI VOC Text Analytics NPS 62