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CX Reports That Get Noticed: How to Create Actionable Insights for Stakeholders

Retently

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds. Where Does the Data Come From?

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Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies

ECXO

By understanding these contrasts, businesses can tailor their customer success initiatives to align with industry-specific demands, ultimately enhancing the customer experience and driving business growth. Nature of Product/Service 1.

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Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

ECXO

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Choose a solution that can handle large volumes of real-time data and scale with your business growth.

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Driving customer success forward with Unison

Totango

Extracting actionable insights from this sea of information is often cumbersome. These models, tailored to each business’s unique data, distinguish Unison by providing unparalleled accuracy in identifying customer risks well ahead of renewal times. With targeted interventions, they significantly reduce churn.

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Transform fintech customer service with Fin

Intercom

Scale your support 24/7 across channels Scaling customer service alongside business growth has traditionally been a tricky balance for fintech businesses to strike. Fin delivers content tailored to customer segments based on location, plan type, or audience groups, ensuring that every interaction feels relevant and personalized.

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What is a Good Net Promoter Score?

SurveySensum

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Lets now understand why NPS is important for business growth. Segmentation : Segment NPS data by customer demographics, purchase behavior, or geographic regions to gain deeper insights and identify trends.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

“Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else.