Intercom, Inc.

MARCH 16, 2021

“Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

OCTOBER 17, 2024

It is best to focus on omnichannel feedback collection and target deeper analysis to understand customer preferences and behavior with actionable insights. More than 50% of companies are not able to translate customer feedback into actionable insights for business growth.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

MARCH 19, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free SurveySensum – A Balanced CX Solution SurveySensum is an AI-enabled customer experience management software that delivers comprehensive CX solutions, empowering you to prioritize actions that enhance your bottom line and propel business growth.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SugarCRM

APRIL 14, 2022

Data fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint to drive high-definition customer experiences and reverse the Great Customer Resignation.”. A key contributor to losses on each side of this equation is a lack of data.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Futurelab

DECEMBER 27, 2023

Whether core business would decide to act on the data or not, didn’t impact the KPIs of the ones who delivered the reports. First, businesses started asking for actionable insights rather than just data: a new role that the researchers performed well, turning from number crunchers into consultative teams.

Customer Experience 162

Customer Experience CX Start-ups Actionable Insights 162

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Drive Research Drive Research works with major brands like Google, Apple, and Amazon to provide enterprise-level customer insights and market research.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

SEPTEMBER 21, 2022

Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business. List closure rate.

CRM 96

CRM Actionable Insights Business Growth Sales 96

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Customer Think

DECEMBER 16, 2023

Business growth is a cornerstone of entrepreneurial success, an ambition visionaries and pragmatists share. In navigating the dynamic terrain of commerce, it’s crucial to employ strategies that drive your venture forward and ensure its longevity and relevance.

Actionable Insights 59

Actionable Insights Business Growth Customer Experience 59

Intercom, Inc.

SEPTEMBER 25, 2018

That’s why we recently released our new revenue and sales team performance reports , which gives marketing and sales teams instant visibility into how using Intercom has a positive impact on their business. They surface the most useful analytics and data to help you maximize Intercom’s impact on your business.

Sales 91

Sales Actionable Insights Business Growth 91

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. HoduSoft products drive business growth by enriching the following aspects of the business.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Zonka Feedback

AUGUST 20, 2024

In today’s competitive landscape, the performance of your frontline agents isn’t just about closing tickets—it’s about shaping customer perceptions and driving business growth. The answer lies in feedback—specifically, leveraging surveys to gain actionable insights into agent performance.

Actionable Insights 52

Actionable Insights CX Business Growth Customer Satisfaction 52

Totango

FEBRUARY 6, 2020

Customizable metrics to turn raw information into actionable insights . By closely following your customer’s behavior and turning that knowledge into actionable goals, you can deliver value that leads to repeatable and mutually beneficial business growth.

Actionable Insights 94

Actionable Insights Touchpoint Sales Business Growth 94

SurveySensum

FEBRUARY 4, 2025

With a single security layer, you can get opportunities to access new customers and achieve business growth exponentially. However, a GDPR compliant survey tool focused on maintaining high-quality, actionable data by regularly purging irrelevant records. It offers data encryption facilities during transmission and storage.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis!

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

JULY 8, 2024

NPS is more than just a number ; it’s a powerful predictor of customer behavior and business growth. Business Growth : NPS correlates with growth metrics. Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Hodusoft

DECEMBER 26, 2024

Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior. By consolidating communication channels, improving agent efficiency, and enhancing customer satisfaction, omnichannel solutions can drive significant business growth.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. Personalization is critical to business growth.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Retently

DECEMBER 11, 2024

Thats the kind of loyalty every business aims for. In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. These tips will help you ask the right questions, connect better with your customers, and turn feedback into fuel for growth.

Touchpoint 90

Touchpoint Actionable Insights Start-ups Customer Satisfaction 90

Retently

MARCH 14, 2023

In this article, we’ll compare post-purchase NPS surveys and product reviews as a measure of customer satisfaction, provide ecommerce businesses with a better understanding of the strengths and limitations of these two methods, and explore whether product reviews can be an alternative or rather complementary to NPS surveys.

NPS 135

NPS Net Promoter Score Customer Satisfaction Customer Feedback 135

Retently

SEPTEMBER 6, 2018

In this guide, we’ll look at the key differences between relationship and transactional NPS ( tNPS ) to help you understand how each survey method can enable business growth, increase retention and generate more actionable insights from your customers. The ‘What’ and ‘When’ of Relationship NPS.

NPS 66

NPS Net Promoter Score Actionable Insights Sentiment Analysis 66

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. But when every bank strives to achieve the same, how can you get a competitive edge?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 23, 2020

One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it. Most businesses just collect customer feedback but they don’t act on it. You are not leveraging customer feedback.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. Boost your business by gathering and analyzing customer insights more effectively.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Hodusoft

SEPTEMBER 29, 2022

Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights. It offers a win-win situation for both customers and businesses. Omnichannel analytics can be leveraged for the following business operations: Optimize supply chain.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

Retently

APRIL 6, 2022

This is a tricky question, mostly because you can’t really use CSAT to efficiently predict business growth. If you’re ready to put your customers first and tap into customer needs, it’s time to put this information into action. CSAT: Pros and Cons. Can You Predict Total Sales with Customer Satisfaction Score ? .

Customer Satisfaction 150

Customer Satisfaction Healthcare Retail NPS 150

SurveySensum

JULY 1, 2024

Enter close-ended questions – this type of question can transform your survey design and create a streamlined feedback mechanism, making it easier to extract actionable insights. But what if I tell you a simple way to overcome this challenge and get clarity without going through all the chaos? What Are Close-Ended Questions?

Actionable Insights 52

Actionable Insights Machine Learning Social Media Customer Feedback 52

Intercom

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Forrester’s research found that over half (52%) of the support leaders surveyed believe that they’re lacking the technology and tools to leverage customer conversations for actionable insights.

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. Translating data to insights: You may be sitting on a treasure trove of valuable customer data. But you have no way to turn that raw information into actionable insights that drive results.

CX 52

CX Actionable Insights Contact Center Start-ups 52

SurveySensum

FEBRUARY 7, 2025

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. NPS integration revolutionizes how you collect, analyze, and act on customer feedback.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

SugarCRM

JANUARY 27, 2021

After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49