Intercom, Inc.

MARCH 16, 2021

But when your team is so busy managing day-to-day reactive conversations you may be wondering how you’ll find time to identify recurring customer questions and pain points, so you can begin proactively resolving issues. Preemptively identify recurring customer issues.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. The platform gives you suggestions on action items to increase your scores across all review platforms. Text Analytics : So, you have gathered the data via surveys, what’s next?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Hodusoft

JUNE 7, 2024

Key components of call center management Key metrics to evaluate the success of call center management Challenges in call center management Best practices for efficient call center management Trends in call center management An Understanding of Call Center Management What is Call Center Management?

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52