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What Is Outbound Call Center Software And How Can I Improve My Outbound Call Center?

Hodusoft

Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business. Telecalling.

CRM 96
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The Role of NPS in the Banking Industry

SurveySensum

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52