SurveySensum

APRIL 11, 2025

Key Driver Analysis (KDA) is a technique that helps you identify and evaluate all the factors that have the biggest impact (can be positive or negative) on your outcome variable like customer satisfaction , loyalty, or brand perception. Thus, youll know if your customers love your product but find delayed customer support frustrating.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

InteractionMetrics

MARCH 13, 2025

We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience. Customer satisfaction surveys: Open-ended responses paired with sentiment analysis show why customers gave certain scores.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Overall Rating: Qualtrics scored 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

APRIL 6, 2022

By keeping track of customer satisfaction throughout the customer journey to see when you need to address complaints and implement feedback to keep them satisfied. . One of the best ways to do that is by tracking customer satisfaction metrics. But how do you prevent situations like that from getting out of hand?

Customer Satisfaction 150

Customer Satisfaction Healthcare Retail NPS 150

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

MARCH 19, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free SurveySensum – A Balanced CX Solution SurveySensum is an AI-enabled customer experience management software that delivers comprehensive CX solutions, empowering you to prioritize actions that enhance your bottom line and propel business growth.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

SurveySensum

JUNE 29, 2023

In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! B2B mid-market businesses need advanced features and scalability.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Retently

MARCH 14, 2023

In this article, we’ll compare post-purchase NPS surveys and product reviews as a measure of customer satisfaction, provide ecommerce businesses with a better understanding of the strengths and limitations of these two methods, and explore whether product reviews can be an alternative or rather complementary to NPS surveys.

NPS 135

NPS Net Promoter Score Customer Satisfaction Customer Feedback 135

Hodusoft

SEPTEMBER 21, 2022

Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business. Referrals.

CRM 96

CRM Actionable Insights Business Growth Sales 96

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it? These are the three takeaways that stood out to me: 1.

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. In banking, it is crucial to gauge customer satisfaction and loyalty. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

AUGUST 11, 2023

That’s exactly what CES does – it asks customers to rate the amount of effort they had to put forth to accomplish their task or resolve their problem. → Brands evaluate their CES to figure out where their customers might be facing roadblocks. But how to calculate CES effectively to improve retail customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Actionable Insights 52

Hodusoft

DECEMBER 26, 2024

Enhanced Customer Satisfaction As most customers want and expect omnichannel communication from BPOs, they are more likely to be satisfied when they experience a seamless and consistent service across all channels. Use real-time dashboards to monitor agent performance, channel activity, and customer satisfaction.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Count on actionable insight to elevate your customer interactions.

Customer Service 119

Customer Service Net Promoter Score NPS Customer Satisfaction 119

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment. What is a Signature Survey?

Customer Satisfaction 134

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 134

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. Customer support. It also helps in providing a stellar customer experience. Ease of use. Functionality.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Zonka Feedback

AUGUST 20, 2024

In today’s competitive landscape, the performance of your frontline agents isn’t just about closing tickets—it’s about shaping customer perceptions and driving business growth. The answer lies in feedback—specifically, leveraging surveys to gain actionable insights into agent performance.

Actionable Insights 52

Actionable Insights CX Business Growth Customer Satisfaction 52

Retently

JULY 8, 2024

NPS is more than just a number ; it’s a powerful predictor of customer behavior and business growth. Here’s why it matters: Customer Loyalty : A high NPS indicates strong customer loyalty. Loyal customers are not only repeat buyers but also enthusiastic Promoters who help bring in new customers.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. can yield valuable insights as to where they stand in terms of Customer Satisfaction Score (CSAT).

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 7, 2025

SurveySensums NPS survey dashboard identifies the key drivers behind your NPS score, such as customer service quality, product satisfaction, or delivery times. The dashboard also tracks response rates, trends over time, and completion metrics, providing a clear picture of how your customer satisfaction is evolving.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. A smooth experience – from browsing to checkout and delivery – boosts customer satisfaction and fosters loyalty.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This means you can quickly see how customers are feeling and respond promptly.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. Personalization is critical to business growth. Support team morale is low, but the right technology can help.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services. Higher scores mean greater customer satisfaction and loyalty.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Retently

SEPTEMBER 6, 2018

In this guide, we’ll look at the key differences between relationship and transactional NPS ( tNPS ) to help you understand how each survey method can enable business growth, increase retention and generate more actionable insights from your customers. Customer ticket or call.

NPS 66

NPS Net Promoter Score Actionable Insights Sentiment Analysis 66

Shep Hyken

APRIL 15, 2022

The idea behind building a great customer experience strategy is to achieve higher business growth through increased customer satisfaction. And customer satisfaction increases when they feel valued each time they interact with a brand and receive the same high-quality support at all times.? .

Customer Experience 65

Customer Experience Customer Satisfaction AI Omnichannel 65

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. To Ensure Customer Satisfaction. To Eliminate Customer Issues. To Ensure Customer Satisfaction. Reasons for Product Improvement.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

MattsenKumar

SEPTEMBER 21, 2023

According to Gartner , the Speech Analytics market has seen an annual growth rate of over 20% in recent years , highlighting its rising importance in the corporate landscape. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Overall Rating: Qualtrics scored 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

JULY 30, 2024

By measuring how customers perceive their interactions with a company, organizations can identify specific areas that require improvement. This continuous feedback loop informs decisions that contribute to customer satisfaction and retention. Top Customer Experience Metrics 1.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52