InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. But when it comes to proving the value of your CX team and program, generalized stats and industry reports aren’t going to cut it. Why Every CX Leader Needs a Data-Driven Mindset Once upon a time, before 6.5

CX 52

CX Actionable Insights Contact Center Start-ups 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zonka Feedback

AUGUST 20, 2024

In today’s competitive landscape, the performance of your frontline agents isn’t just about closing tickets—it’s about shaping customer perceptions and driving business growth. The answer lies in feedback—specifically, leveraging surveys to gain actionable insights into agent performance.

Actionable Insights 52

Actionable Insights CX Business Growth Customer Satisfaction 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. 73% of consumers have admitted that CX influences their purchasing decision. It offers a win-win situation for both customers and businesses.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

MattsenKumar

SEPTEMBER 21, 2023

It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. It is the life of successful businesses, a valuable testimony of every individual they serve.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Retently

MARCH 14, 2023

In this article, we’ll compare post-purchase NPS surveys and product reviews as a measure of customer satisfaction, provide ecommerce businesses with a better understanding of the strengths and limitations of these two methods, and explore whether product reviews can be an alternative or rather complementary to NPS surveys.

NPS 134

NPS Net Promoter Score Customer Satisfaction Customer Feedback 134

SurveySensum

FEBRUARY 4, 2025

With a single security layer, you can get opportunities to access new customers and achieve business growth exponentially. However, a GDPR compliant survey tool focused on maintaining high-quality, actionable data by regularly purging irrelevant records. It offers data encryption facilities during transmission and storage.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. By implementing AI tech like chatbots, and AI meeting assistants banks can respond faster to customer queries improving their CX. Proactive engagement: Data analytics offers banks a deeper insight into their customers.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 23, 2020

We all know that great customer experience (CX) can take our business to new heights, get people talking about our company, and set up our business for financial success. Customer experience mistakes can cost our business quite a lot in lost revenue. Most businesses just collect customer feedback but they don’t act on it.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

Retently

JULY 8, 2024

NPS is more than just a number ; it’s a powerful predictor of customer behavior and business growth. Business Growth : NPS correlates with growth metrics. Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Retently

DECEMBER 11, 2024

Thats the kind of loyalty every business aims for. In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. These tips will help you ask the right questions, connect better with your customers, and turn feedback into fuel for growth.

Touchpoint 90

Touchpoint Actionable Insights Start-ups Customer Satisfaction 90

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 78

Customer Experience ML Social Media CX 78

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

SEPTEMBER 6, 2018

In this guide, we’ll look at the key differences between relationship and transactional NPS ( tNPS ) to help you understand how each survey method can enable business growth, increase retention and generate more actionable insights from your customers. The ‘What’ and ‘When’ of Relationship NPS.

NPS 66

NPS Net Promoter Score Actionable Insights Sentiment Analysis 66

SurveySensum

FEBRUARY 7, 2025

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. With SurveySensums NPS software, you can establish a streamlined, interconnected system that accelerates your CX strategy.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. Signature surveys allow businesses to track key CX metrics in real time, driving timely, data-driven decisions that improve customer satisfaction.

Customer Satisfaction 133

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 133

SurveySensum

SEPTEMBER 19, 2024

Affordability : Zykrr is not a cost-effective customer feedback tool, meaning it is not an ideal choice for small to medium-sized businesses. CX Consultation : New to the world of CX and need assistance? Well, forget it with Zykrr. Text Analytics : So, you have gathered the data via surveys, what’s next?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement. holidays, Black Friday).

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Shep Hyken

APRIL 15, 2022

And given the endless options, they have today, creating valuable experiences is the only way businesses can truly succeed. . The idea behind building a great customer experience strategy is to achieve higher business growth through increased customer satisfaction. Incorporate feedback to optimize customer support .

Customer Experience 65

Customer Experience Customer Satisfaction AI Omnichannel 65

Retently

NOVEMBER 27, 2024

When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Ready to unlock the full potential of your ecommerce business?

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Retently

JULY 28, 2019

Tech maturity of customer success teams who automate their key processes strongly correlates to significant business growth. At present, sentiment analysis is a topic of great interest, being an efficient way to interpret and convert attitude into actionable insights. Automate the feedback loop.

Customer Feedback 85

Customer Feedback Sentiment Analysis NPS Customer Experience Management 85

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. This ultimately enhances the overall customer experience and drives CX-focused ROI. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. This ultimately enhances the overall customer experience and drives CX-focused ROI. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

JULY 12, 2024

It allows you to create and share surveys with your customers and gather their NPS scores to know how happy they are with your small business. Thus, guiding you to make the right decisions for business growth. In this article, we explore the top 6 NPS software designed for small businesses. But that’s not all.

NPS 52

NPS Start-ups Social Media CX 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

VOZIQ

AUGUST 13, 2023

Customer Care Alchemy (Business Growth Chronicles Book 5) by Thomas Gresham “Customer Care Alchemy” by Thomas Gresham is a transformative masterpiece that unveils the secrets to creating extraordinary customer experiences that leave a lasting impact. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

SurveySensum

AUGUST 3, 2023

What sets SurveySensum apart is – a dedicated CX consultant. SurveySensum is not just a product, it comes along with the expertise of a CX Consultant. They guide you on how to leverage the gathered insights to improve your customer experience journey. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach?

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Create segments of data so that you can easily decide on what actions to be taken on which feedback. You can also use CX metrics for this purpose.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Retently

MARCH 11, 2024

This process transforms raw data into actionable insights, pinpointing your event’s strengths and areas for growth. Effectively presenting these insights and fostering a team-oriented approach to improvement ensures that the feedback is actively used, not just stored away. Test it in a free trial to see it for yourself.

Event Planning 96

Event Planning Construction Start-ups Customer Feedback 96

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth. Dedicated CX experts provide end-to-end support and CX consultation.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Get end-to-end CX consultation from top CX experts to get started!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52