Intercom, Inc.

MARCH 16, 2021

“Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else. Educate customers on new features.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

FEBRUARY 7, 2025

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. NPS integration revolutionizes how you collect, analyze, and act on customer feedback. Capture customer sentiment and identify areas for improvement.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

APRIL 11, 2025

This way, the company gains clear, actionable insights into what really made the users cancel their subscriptions and whats the biggest driving force behind the slipping CSAT. The platform automatically determines key drivers, ranks them based on impact, and presents the insights in a clear, actionable manner.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. Personalization is critical to business growth. They shared which trends they predicted would shape customer service in 2023.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

SurveySensum

APRIL 28, 2025

But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? For example, if you run an e-commerce store and customers are abandoning their carts at a high rate. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52