SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. Personalization is critical to business growth. They shared which trends they predicted would shape customer service in 2023.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Retently

JULY 8, 2024

NPS is more than just a number ; it’s a powerful predictor of customer behavior and business growth. Business Growth : NPS correlates with growth metrics. Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. You can dive into specifics.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

ProProfs

FEBRUARY 18, 2019

It has become the mainstay of effective training, better employee performance, and business growth based on learning data. Wide Applications – You can use LRS across different industries – educational institutions, enterprises, etc. Key Features of LRS. Numerous organizations rely on LRS to improve their training programs.

Education 68

Education Compliance Start-ups Actionable Insights 68

Gainsight

NOVEMBER 28, 2023

As a SaaS business scales, it simply isn’t possible for Customer Success Manager headcount to keep pace with business growth. This converts call transcripts into concise, actionable insights that CSMs can easily reference. Thus, Customer Success 2.0 demands a digital transformation. Generative AI.

Customer Retention 52

Customer Retention AI Omnichannel Actionable Insights 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

MARCH 11, 2024

It’s important to explore whether the topics discussed held the audience’s attention and left a lasting impression, providing educational and emotional value. This process transforms raw data into actionable insights, pinpointing your event’s strengths and areas for growth.

Event Planning 100

Event Planning Construction Start-ups Customer Feedback 100

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Helpt

FEBRUARY 14, 2024

It's a forward-looking approach, making educated guesses based on historical data. Prescriptive Analytics : The most advanced form, prescriptive analytics, suggests actions you can take to affect desired outcomes. Improvements in these areas can signal the effectiveness of DDDM in driving business growth and competitive advantage.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. This proactive approach will lead to increased loyalty, higher customer retention, and sustainable business growth.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Gainsight

MAY 18, 2023

According to the company, this “allows organizations that depend on physical operations to harness IoT [Internet of Things] data to develop actionable insights and improve their operations.” Certinia provides customer-centric solutions to accelerate business growth. Congratulations, Zendesk!

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Retently

APRIL 5, 2024

The store’s unique layout, resembling a deli or grocery store, encourages customer interaction with products through live demonstrations, creating an immersive and educational shopping environment. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

DECEMBER 22, 2023

Use past survey data to identify customer loyalty drivers and educate employees on positively influencing scores. Educate Employees on NPS Educate employees on the strategic importance of NPS in assessing customer satisfaction and loyalty. Neal Woodson – No! It’s not about incentives, it’s about learning where to improve.

NPS 52

NPS Gaming Education Customer Satisfaction 52