Actionable Insights, Business Growth and Engineering

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Choose a solution that can handle large volumes of real-time data and scale with your business growth.

Predictive Analytics

Predictive Analytics Education Touchpoint CX

A journey through time: unveiling the history of contact centres

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.

Artificial Intelligence

Artificial Intelligence AI Social Media Innovation

Top 10 B2B SaaS Feedback Software

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. Utilize powerful feedback analytics to derive actionable insights.

B2B

B2B NPS Text Analytics Net Promoter Score

Webinars

Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

From Start to Scale: Driving Growth Through Seamless Payments Implementation

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11 Best Survey Tools to Gather Feedback 2024

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! It has a wide range of logic features.

Text Analytics

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis

11 Best Online Survey Tools to Gather Feedback 2024

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! It has a wide range of logic features.

Text Analytics

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis

From Reactive to Proactive: How Organizations are Using AI-Infused CRM to Level-Up CX

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM

CRM Sentiment Analysis AI Invoicing

Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Direct customer interaction and response through the Listening engine.

Close the Loop

Close the Loop Start-ups Text Analytics Outlook

10 Best Customer Feedback Tools in 2024 – Comparison | Updated List

SurveySensum

JULY 2, 2024

Sign up today with SurveySensum and experience a streamlined process of launching, gathering, analyzing surveys, extracting actionable insights, and ultimately taking prioritized action that will impact your bottom line. Gathering customer feedback is just the first step – everything comes after that.

Customer Feedback

Customer Feedback Sentiment Analysis NPS Text Analytics

Customer service plan template, tips + how-to guide

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service

Customer Service Customer Journey Map B2C B2B

What is a Learning Record Store (LRS)

ProProfs

FEBRUARY 18, 2019

It has become the mainstay of effective training, better employee performance, and business growth based on learning data. Now, their range of capabilities comprises learning analytics, reporting dashboards, recommendation engines, and many more. Key Features of LRS. LRS brings the following benefits to the table: ?

Education

Education Start-ups Compliance Actionable Insights

The Metrics That Matter: 13 SaaS KPIs You Should Track in 2023

SurveySensum

SEPTEMBER 11, 2023

Net Retention Rate is crucial because it represents the core revenue growth engine for a SaaS business. Tracking numerous KPIs can be counterproductive because not all KPIs will provide actionable insights or contribute to your specific goals and objectives. But why measure it?

Net Promoter Score

Net Promoter Score Customer Acquisition NPS Customer Satisfaction

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Scalability Scalability is the hallmark of every successful business. He famously said “Management is all about managing in the short term, while developing the plans for the long term.”

Contact Center

Contact Center Net Promoter Score Social Media Omnichannel

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail

Retail Customer Experience Touchpoint Social Media

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail

Retail Customer Experience Touchpoint Social Media

Tech Customer Success

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

A journey through time: unveiling the history of contact centres

Webinars

Trending Sources

Top 10 B2B SaaS Feedback Software

Webinars

11 Best Survey Tools to Gather Feedback 2024

11 Best Online Survey Tools to Gather Feedback 2024

From Reactive to Proactive: How Organizations are Using AI-Infused CRM to Level-Up CX

Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace

10 Best Customer Feedback Tools in 2024 – Comparison | Updated List

Customer service plan template, tips + how-to guide

What is a Learning Record Store (LRS)

The Metrics That Matter: 13 SaaS KPIs You Should Track in 2023

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Survey as a Tool In Improving Retail Customer Experience

Survey as a Tool In Improving Retail Customer Experience

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