SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Direct customer interaction and response through the Listening engine.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

JULY 2, 2024

Sign up today with SurveySensum and experience a streamlined process of launching, gathering, analyzing surveys, extracting actionable insights, and ultimately taking prioritized action that will impact your bottom line. Gathering customer feedback is just the first step – everything comes after that.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

SEPTEMBER 11, 2023

Net Retention Rate is crucial because it represents the core revenue growth engine for a SaaS business. Tracking numerous KPIs can be counterproductive because not all KPIs will provide actionable insights or contribute to your specific goals and objectives. But why measure it?

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Scalability Scalability is the hallmark of every successful business. He famously said “Management is all about managing in the short term, while developing the plans for the long term.”

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. AskNicely Businesses looking to streamline and optimize their front-line teams Comprehensive dashboard to access and share information from a single place.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52