Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. In a few years, there will be rapid growth in companies adopting this technology to cater to the high demands of customers. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

VOZIQ

AUGUST 13, 2023

Customer Care Alchemy (Business Growth Chronicles Book 5) by Thomas Gresham “Customer Care Alchemy” by Thomas Gresham is a transformative masterpiece that unveils the secrets to creating extraordinary customer experiences that leave a lasting impact. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Logicalware

MAY 24, 2023

Today Puzzel continues to innovate in the world of customer service and has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. The pandemic has acted as a transformative force for technological innovation, particularly AI.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It focuses on four core experiences – customer, employee, product, and brand – to help businesses understand and improve how they interact with various stakeholders.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 15, 2023

This board comprises key customers who actively participate in the company’s product development process, providing invaluable insights and direction. The members consist of prominent technology and innovation executives who represent Salesforce customers across industries. times more engaged.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They found innovative ways to do more with less and achieve scale by improving community engagement.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Helpt

FEBRUARY 14, 2024

A Quick Story About Rocks In the dawn of business - think Stone Age era - decisions were made in a manner that might seem almost comical to us now. Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. Ugg and Ogg based their business decisions on gut feelings and personal experiences.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Retently

APRIL 5, 2024

Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. Lush’s sensory experience Lush, once a niche brand, has grown significantly with under 1,000 stores worldwide , earning a reputation as a progressive and innovative brand in customer experience.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

JUNE 29, 2023

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. That’s the cherry on top!

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

JULY 2, 2024

Qualtrics Offers innovative predictive intelligence and analytics for a better quality of operations. Sign up today with SurveySensum and experience a streamlined process of launching, gathering, analyzing surveys, extracting actionable insights, and ultimately taking prioritized action that will impact your bottom line.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

OCTOBER 25, 2023

This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty. Indulging in open dialogue with users allows you to understand what works and what needs improvement, as observed from their perspective.

Customer Feedback 52

Customer Feedback Construction Customer Satisfaction Actionable Insights 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SugarCRM

JULY 18, 2024

In an era where customer expectations are continually evolving, manufacturers are increasingly turning to digital solutions to innovate and stay competitive. Growth and Innovation Through Digital Transformation. Compliance Check Digitalisation. Digital technologies are reshaping the manufacturing landscape.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Hodusoft

JUNE 7, 2024

Scalability Scalability is the hallmark of every successful business. A successful contact center should be able to scale its operations to meet changing demand, whether it’s due to seasonal fluctuations or business growth.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Retently

DECEMBER 11, 2024

Thats the kind of loyalty every business aims for. In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. These tips will help you ask the right questions, connect better with your customers, and turn feedback into fuel for growth.

Touchpoint 93

Touchpoint Actionable Insights Start-ups Customer Satisfaction 93

Qualtrics

APRIL 14, 2021

The benefits of a great B2B CX program can be reduced churn and increased business growth. The business decided to innovate and be creative about how it managed the views of its customers and company performance. The company’s 100 brands support structures ranging from schools to sports arenas.

B2B 26

B2B Close the Loop CX B2C 26

C3Centricity

JANUARY 10, 2025

The Power of Emotional Intelligence in Driving Business Growth In this 2023 blog post, we discuss how emotional intelligence (EI)the … Click to continue reading The post The Most Popular CPG BLOG Posts of 2024 on Consumer Centricity first appeared on c3centricity.

Sports 62

Sports Business Growth CX Actionable Insights 62

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

MARCH 14, 2025

Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. But collecting data is just the beginning – analyzing it properly is what turns raw information into actionable insights.

Social Media 52

Social Media Non-Profits E-commerce AI 52