Intercom

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? For example, by using a tool that leverages machine learning to surface insights , you can identify key topics for your customers and stay ahead of the curve.

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Analyze and identify top customer complaints and sentiments and recurring patterns, automatically using machine learning and AI-enabled text and sentiment analytics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JULY 1, 2024

Enter close-ended questions – this type of question can transform your survey design and create a streamlined feedback mechanism, making it easier to extract actionable insights. But what if I tell you a simple way to overcome this challenge and get clarity without going through all the chaos? What Are Close-Ended Questions?

Actionable Insights 52

Actionable Insights Machine Learning Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Helpt

FEBRUARY 14, 2024

Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development. Market Position : Assess shifts in market share or competitive positioning.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

FEBRUARY 14, 2024

This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data. With Lumoa collecting and collating a wealth of data, it’s possible to conduct deep analysis that leads to actionable insights. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Customer Experience 78

Customer Experience ML Social Media CX 78

Confirmit

JANUARY 27, 2020

So, the critical issue is whether we have the analytical frameworks in place to make sense of our multiple sources of evidence so that we can identify key strategic insights that will drive business growth. Arguably an insight needs to reveal a link between these two dimensions: causal psychological factors and behavior.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

Hodusoft

FEBRUARY 16, 2024

Adapting to changing call volumes and business growth. Real-Time Analytics: With the real-time analytics feature, ITSPs can get instant and actionable insights into call data, performance metrics, and other activities. Optimizing resources by allocating them effectively, reducing response times, and minimizing downtime.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” We think that’s pretty mind-blowing.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Retently

APRIL 5, 2024

Retailers are tapping into this information, using statistical modeling and machine learning techniques to craft marketing campaigns and product recommendations that hit the mark. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

MARCH 24, 2025

This process involves collecting feedback from multiple channels, monitoring trends over time, benchmarking NPS against competitors, and analyzing and taking actionable insights in a prioritized manner. Predicts Business Growth : Higher NPS means more loyal customers who drive referrals and repeat business.

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52