Retently

MARCH 18, 2024

Count on actionable insight to elevate your customer interactions. The captured insights are key in crafting strategies to enhance customer retention. Essentially, customer service surveys provide businesses with a roadmap to align their services with customer needs and expectations, thereby driving business growth.

Customer Service 118

Customer Service Net Promoter Score NPS Customer Satisfaction 118

SurveySensum

OCTOBER 17, 2024

It is best to focus on omnichannel feedback collection and target deeper analysis to understand customer preferences and behavior with actionable insights. More than 50% of companies are not able to translate customer feedback into actionable insights for business growth.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. While calculating your NPS score is a valuable first step, it’s not enough on its own. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Retently

AUGUST 12, 2024

That’s where NPS (Net Promoter Score) comes in. If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. But how do you measure that happiness? So, what is NPS ?

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Retently

JULY 8, 2024

Let’s talk about something every business should care about: how happy your customers are. Well, Net Promoter Score (NPS) helps you get a handle on how your customers feel about your business. You have a score that ranges from -100 to 100, giving you a snapshot of overall customer sentiment.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

FEBRUARY 4, 2025

With a single security layer, you can get opportunities to access new customers and achieve business growth exponentially. However, a GDPR compliant survey tool focused on maintaining high-quality, actionable data by regularly purging irrelevant records. It offers data encryption facilities during transmission and storage.

Compliance 52

Compliance Start-ups Healthcare AI 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. This is particularly useful for tracking Net Promoter Score (NPS) , as it allows you to capture a precise measure of customer loyalty at a glance.

Customer Satisfaction 133

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 133

Gainsight

JULY 30, 2024

By optimizing processes to reduce the customer effort required, organizations can enhance customer satisfaction and increase the likelihood of repeat business. A lower effort score is often directly correlated with higher customer satisfaction and enhanced customer retention. This is useful for predicting business growth.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

SurveySensum

FEBRUARY 7, 2025

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. NPS integration revolutionizes how you collect, analyze, and act on customer feedback.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Create segments of data so that you can easily decide on what actions to be taken on which feedback. Step2: Segmenting, Analysing, and Prioritizing Feedback.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

OCTOBER 26, 2023

Also, it’s easier and more cost-effective to sell to existing customers than to acquire new ones, making this metric a valuable indicator of business growth and success. To truly understand customer satisfaction, businesses rely on KPIs. Now, let’s look at the 5 KPIs to measure the satisfaction of the customers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

SEPTEMBER 11, 2023

Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. Now that we have the important KPIs categories and metrics of a SaaS business, let’s understand the 13 important SaaS KPIs that you should track. Let’s begin!

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. With Lumoa collecting and collating a wealth of data, it’s possible to conduct deep analysis that leads to actionable insights.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. The platform gives you suggestions on action items to increase your scores across all review platforms. SurveyMonkey SurveyMonkey is yet another great Zykrr alternative.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

JUNE 1, 2023

Retail businesses thrive on repeat customers. And the simple and effective tool to achieve this is the Net Promoter Score (NPS). The NPS score of your business determines how loyal your customers are and how likely they are to recommend you to others.

NPS 52

NPS Retail Net Promoter Score Customer Loyalty 52

Hodusoft

JUNE 7, 2024

Scalability Scalability is the hallmark of every successful business. A successful contact center should be able to scale its operations to meet changing demand, whether it’s due to seasonal fluctuations or business growth. Although CSAT scores depend on various factors, there are ways to improve them.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Bain & Company, Inc.,

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

SEPTEMBER 8, 2023

NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. In the study, they found that an increase of the NPS score by 7 points equates to a 1% growth in revenue. Now we know that NPS has a significant impact on revenue and business growth.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

SurveySensum

JULY 12, 2024

It allows you to create and share surveys with your customers and gather their NPS scores to know how happy they are with your small business. Thus, guiding you to make the right decisions for business growth. In this article, we explore the top 6 NPS software designed for small businesses.

NPS 52

NPS Start-ups Social Media CX 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. And in order to do that you need to calculate and understand your NPS score.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

JULY 2, 2024

The tools also help analyze the feedback surveys and provide insights that help businesses make better customer-centric decisions. Gather & analyze feedback in real-time, take action on negative feedback, and close the feedback loop in time with SurveySensum!

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

DECEMBER 22, 2023

Cultivate a deep understanding of how individual actions contribute to overall NPS outcomes and business growth. From creating surveys to analyzing the feedback to extracting actionable insights and taking action – they make sure your entire NPS program yields the right results, without manipulation.

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

MARCH 14, 2025

Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. But collecting data is just the beginning – analyzing it properly is what turns raw information into actionable insights.

Social Media 52

Social Media Non-Profits E-commerce AI 52

Qualtrics

APRIL 14, 2021

The benefits of a great B2B CX program can be reduced churn and increased business growth. When the brand tried to investigate, it found that it took too long to translate customer responses to actionable insights, so it knew there was room for improvement. Previously it took up to 15 days to follow up with customers.

B2B 26

B2B Close the Loop CX B2C 26