Logicalware

MAY 24, 2023

Anchored by Puzzel Contact Centre, the cloud-native omnichannel solution empowers businesses to manage customer interactions across all channels. Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Create segments of data so that you can easily decide on what actions to be taken on which feedback. Step2: Segmenting, Analysing, and Prioritizing Feedback.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

JULY 12, 2024

It allows you to create and share surveys with your customers and gather their NPS scores to know how happy they are with your small business. Thus, guiding you to make the right decisions for business growth. In this article, we explore the top 6 NPS software designed for small businesses.

NPS 52

NPS Start-ups AI Social Media 52

Hodusoft

JUNE 7, 2024

Omnichannel Experience Contemporary contact centers provide omnichannel experience. Scalability Scalability is the hallmark of every successful business. A successful contact center should be able to scale its operations to meet changing demand, whether it’s due to seasonal fluctuations or business growth.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth. It is known for its engaging, conversational surveys that improve response rates.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Use an omnichannel approach to reach your customers where they prefer to engage. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 24, 2023

Utilizing an omnichannel customer feedback survey platform can help streamline this process for online surveys. By taking action based on feedback, you can demonstrate to your customers that you value their opinions and are committed to delivering the best possible experience. And now comes – How to identify the key touchpoints?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

APRIL 21, 2023

SurveySparrow Surveysparrow is a complete omnichannel experience management platform. Actionable Analytics: This feature analyzes the collected data and transforms them into actionable insights, helping users to make necessary improvements and strategic planning.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SugarCRM

JULY 18, 2024

The integration with Liferay supports the buyer’s omnichannel journey, allowing manufacturers to deliver seamless customer experiences. The lack of visibility and actionable insights from the sales funnel and inability to offer proper after-care services were also impacting the business’ outcomes.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Use an omnichannel approach to reach your customers where they prefer to engage. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. And enable you to take relevant actions that drive business growth. Per Month Business – $299.00/Per

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52