Hodusoft

SEPTEMBER 21, 2022

Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business.

CRM 96

CRM Actionable Insights Business Growth Sales 96

SurveySensum

OCTOBER 17, 2024

It is best to focus on omnichannel feedback collection and target deeper analysis to understand customer preferences and behavior with actionable insights. For instance, if the goal is to improve sales, then focus on the checkout page. You pick the one that has the most impact on your goal.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SugarCRM

APRIL 14, 2022

Optimizing customer engagement and experience continues to be a key focus for sales and marketing leaders today, so our second Global Research Report hones in on the most significant challenges they face. ” 54% of sales leads generated by marketing are deemed to be either poorly qualified or underqualified. .

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. I do believe that retention is really the root of both satisfaction and growth.

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience. Here is the framework.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Totango

FEBRUARY 6, 2020

Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data. For example, during the sales to customer success handover , it is critical that both teams communicate efficiently to provide a seamless customer experience. .

Actionable Insights 94

Actionable Insights Touchpoint Sales Business Growth 94

Retently

MARCH 14, 2023

In this article, we’ll compare post-purchase NPS surveys and product reviews as a measure of customer satisfaction, provide ecommerce businesses with a better understanding of the strengths and limitations of these two methods, and explore whether product reviews can be an alternative or rather complementary to NPS surveys.

NPS 134

NPS Net Promoter Score Customer Satisfaction Customer Feedback 134

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis!

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. Think about it: customer service teams, sales representatives, and support agents send hundreds – if not thousands – of emails each week. rating with clickable smiley faces.

Customer Satisfaction 133

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 133

SurveySensum

FEBRUARY 4, 2025

Do you know that 87% of folks support banning the sale of their personal information to third parties without their consent? With a single security layer, you can get opportunities to access new customers and achieve business growth exponentially. It offers data encryption facilities during transmission and storage.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

FEBRUARY 7, 2025

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. NPS integration revolutionizes how you collect, analyze, and act on customer feedback.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Retently

DECEMBER 11, 2024

Thats the kind of loyalty every business aims for. In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. These tips will help you ask the right questions, connect better with your customers, and turn feedback into fuel for growth.

Touchpoint 90

Touchpoint Actionable Insights Start-ups Customer Satisfaction 90

Retently

APRIL 6, 2022

Or you could trigger a CSAT survey after a purchase was completed or after the delivery of the respective items to help you assess your after-sale performance. Can You Predict Total Sales with Customer Satisfaction Score ? . This is a tricky question, mostly because you can’t really use CSAT to efficiently predict business growth.

Customer Satisfaction 150

Customer Satisfaction Healthcare Retail NPS 150

Totango

FEBRUARY 6, 2020

Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data. For example, during the sales to customer success handover , it is critical that both teams communicate efficiently to provide a seamless customer experience. .

Actionable Insights 62

Actionable Insights Touchpoint Sales Business Growth 62

VOZIQ

AUGUST 13, 2023

Customer Care Alchemy (Business Growth Chronicles Book 5) by Thomas Gresham “Customer Care Alchemy” by Thomas Gresham is a transformative masterpiece that unveils the secrets to creating extraordinary customer experiences that leave a lasting impact. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Intercom

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Personalization: Personalization in banks is more than customized marketing and sales approaches. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

SEPTEMBER 29, 2022

Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights. It offers a win-win situation for both customers and businesses. Omnichannel analytics can be leveraged for the following business operations: Optimize supply chain.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. Translating data to insights: You may be sitting on a treasure trove of valuable customer data. But you have no way to turn that raw information into actionable insights that drive results.

CX 52

CX Actionable Insights Contact Center Start-ups 52

SugarCRM

JANUARY 27, 2021

After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities. While first leaving its mark on Sugar Sell, this functionality will expand and grow to include more Sugar products in the future.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

MattsenKumar

SEPTEMBER 21, 2023

According to Gartner , the Speech Analytics market has seen an annual growth rate of over 20% in recent years , highlighting its rising importance in the corporate landscape. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Qualitative data offers valuable insights for sales, marketing, product development, and customer success strategies.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Essentially, CX is intertwined with every aspect of a business.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Logicalware

MAY 24, 2023

Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%. Moreover, Puzzel Sales Intelligence streamlines outbound and inbound customer service, ensuring a cohesive and consistent experience across all touch points.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Gainsight

JUNE 18, 2021

Analyzing your unified customer data and turning it into actionable insights can provide you a clear picture of their health and success. At Gainsight, we want success for you and your customer and we believe you can accomplish that by putting CS at the core of your business. The question is, how do you go about achieving that?

Actionable Insights 40

Actionable Insights Business Growth Customer Loyalty Customer Relationship 40

Retently

APRIL 5, 2024

Traditionally retail refers to the sale of goods and services through physical stores. It’s the primary sales channel that will determine how these businesses are categorized. The emphasis on experience over sales creates a customer-friendly environment that has become central to Apple’s retail success.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Retently

JULY 28, 2019

Tech maturity of customer success teams who automate their key processes strongly correlates to significant business growth. At present, sentiment analysis is a topic of great interest, being an efficient way to interpret and convert attitude into actionable insights. Automate the feedback loop.

Customer Feedback 85

Customer Feedback Sentiment Analysis NPS Customer Experience Management 85

Lumoa

FEBRUARY 14, 2024

It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. With Lumoa collecting and collating a wealth of data, it’s possible to conduct deep analysis that leads to actionable insights.

Customer Experience 78

Customer Experience ML Social Media CX 78

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52