SurveySensum

DECEMBER 2, 2024

Get up close and personal with the top 7 Confirmit alternatives, with key features that can impact your customer experience strategy. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It integrates seamlessly with tools like Salesforce , SAP, HubSpot, and Tableau, enabling businesses to combine feedback with operational data.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Interaction Metrics company handles everything from start to finish. They also provide actionable insights rather than just data.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SurveySensum

FEBRUARY 4, 2025

To Avoid Heavy Penalties: If your survey platform is not GDPR compliant, you may need to face a fine of up to 20 million or 4% of your global annual turnover, whichever is higher. With a single security layer, you can get opportunities to access new customers and achieve business growth exponentially.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

APRIL 11, 2025

Best Practices To Perform Key Driver Analysis Many businesses struggle with key driver analysis mainly because they dont know where to start and which KPIs they should track. On top of that, unnecessarily complex dashboards can overwhelm businesses rather than provide meaningful insights. If yes, what made you switch?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Whatsapp Surveys Starts at $99/month 4.7 Whatsapp Surveys Starts at $99/month 4.7 So, what exactly are these limitations? Check their flexible pricing here.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Let’s start with the simplest one. But at the same time, waiting too long might result in missing out on timely insights from customers. This brings up the question of how banks can increase their NPS score.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Retently

NOVEMBER 27, 2024

With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. It’s all about having the right growth strategies in place. That’s a lot of shopping carts, checkouts, and happy customers! Let’s dive in!

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SurveySensum

FEBRUARY 7, 2025

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. Get alerts for unhappy respondents : When you receive a low NPS score, set up notifications to alert your team so they can follow up quickly and resolve any customer concerns.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Retently

JULY 8, 2024

We’ll explore how each type works, weigh the pros and cons, and help you figure out which might be the best fit for your business. So, let’s get started and find the perfect way to keep your customers happy and loyal. NPS is more than just a number ; it’s a powerful predictor of customer behavior and business growth.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. Customers appreciate the simplicity, and businesses benefit from actionable insights with minimal effort​.

Customer Satisfaction 134

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 134

Retently

APRIL 6, 2022

The CSAT formula in this case is to add up all the scores and divide that sum by the number of respondents. Following up on the example above, if you had 20 respondents, and 10 responses were “Very Satisfied/Satisfied,” you’d have a 50% CSAT score (0,5 times 100). Calculate the Average CSAT Score. CSAT calculation formula.

Customer Satisfaction 150

Customer Satisfaction Healthcare Retail NPS 150

Retently

MARCH 14, 2023

By understanding the importance of customer feedback and the best ways to gather it, brands can improve customer experience and retention, resulting in increased business growth. So, let’s get started. On the other hand, a low NPS score speaks of prevailing unsatisfied buyers who may choose to do business with a competitor.

NPS 135

NPS Net Promoter Score Customer Satisfaction Customer Feedback 135

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. Automate Workflows to Act on Feedback You can set up automated workflows based on the feedback you receive.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Retently

SEPTEMBER 6, 2018

Measured every quarter or just after a major transaction, NPS© shall give your business the ability to capture valuable feedback at any moment in the customer lifecycle. This brings up an interesting question: Is it better to survey customers on a regular basis, such as for instance bi-annually, or after an important event or transaction?

NPS 66

NPS Net Promoter Score Actionable Insights Sentiment Analysis 66

Retently

AUGUST 12, 2024

In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those customers smile! Opt for specialized tools for better customization, detailed insights and improved customer engagement. Pricing: Essentials : $19/month for up to 200 orders per month.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Determine Your Objectives When crafting a survey, start by clarifying the purpose of gathering customer feedback.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. Rather than delivering strategic and proactive CX that minimizes friction in the first place, you can wind up playing defense, spending more time putting out fires than guiding customers to success. The good news?

CX 52

CX Actionable Insights Contact Center Start-ups 52

Retently

MARCH 18, 2024

Count on actionable insight to elevate your customer interactions. The captured insights are key in crafting strategies to enhance customer retention. Essentially, customer service surveys provide businesses with a roadmap to align their services with customer needs and expectations, thereby driving business growth.

Customer Service 119

Customer Service Net Promoter Score NPS Customer Satisfaction 119

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

VOZIQ

AUGUST 13, 2023

Customer Care Alchemy (Business Growth Chronicles Book 5) by Thomas Gresham “Customer Care Alchemy” by Thomas Gresham is a transformative masterpiece that unveils the secrets to creating extraordinary customer experiences that leave a lasting impact. Get the book by clicking here. These were our picks for the quarter.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Along with that, you can also get started with the free version where you get 25 survey responses, website integrations, unlimited surveys, unlimited users, and unlimited questions.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It integrates seamlessly with tools like Salesforce , SAP, HubSpot, and Tableau, enabling businesses to combine feedback with operational data.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

ProProfs

FEBRUARY 18, 2019

It opens up a reliable way to give learners an engaging experience by tapping into advanced technologies. As soon as instructors create and assign courses to learners, they can start tracking and reporting on the courses using the integrated LRS system. What started as a part of a research project by the U.S. Final Thoughts.

Education 68

Education Compliance Start-ups Actionable Insights 68

SurveySensum

JANUARY 17, 2024

That means companies need to catch up on what two-thirds of customers think. After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? Let’s get started. They teamed up with Google and McCann to better understand younger customers.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Retently

JULY 28, 2019

Tech maturity of customer success teams who automate their key processes strongly correlates to significant business growth. However, workflow scenarios would give you a hand allowing you to automatically start conversations with upset customers whenever they leave negative feedback and take immediate action to address their issues.

Customer Feedback 85

Customer Feedback Sentiment Analysis NPS Customer Experience Management 85

Lumoa

AUGUST 8, 2023

Customers are an integral part of any business’s success. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Set Clear Objectives : For each priority insight, set clear objectives.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. So you should deliberately set up a good feedback collection and management system and provide your customers with enough opportunities to share feedback.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

JULY 12, 2024

It allows you to create and share surveys with your customers and gather their NPS scores to know how happy they are with your small business. Thus, guiding you to make the right decisions for business growth. In this article, we explore the top 6 NPS software designed for small businesses.

NPS 52

NPS Start-ups Social Media CX 52

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. So, how can your business win over this growing contingent of experience-focussed customers? Reviewing your existing CX strategy is a good place to start.

Customer Experience 78

Customer Experience ML Social Media CX 78

Retently

MARCH 11, 2024

Additionally, pre-event survey questions should not be overlooked, as they provide key insights for planning successful events. General Event Satisfaction Starting out, it’s important to evaluate the overall satisfaction with your event. Did you find the networking sessions valuable for your professional growth?” “Was

Event Planning 96

Event Planning Construction Start-ups Customer Feedback 96

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) 5) Yes Yes Email support Jotform Starts at $34 per month 4.7 (5) Typeform Start at $25 per month 4.5 (5) SurveyMonkey Start at $20 per month 4.4 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. So, let’s start by understanding what is employee feedback and why businesses need to focus on it.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52