InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Drive Research Drive Research works with major brands like Google, Apple, and Amazon to provide enterprise-level customer insights and market research.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Hodusoft

MAY 26, 2022

Gartner is a leading technology research and consulting firm acknowledged worldwide for its business software review. We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. Personalization is critical to business growth. Support team morale is low, but the right technology can help.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Hodusoft

DECEMBER 26, 2024

Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior. Omnichannel support isnt just about technology. Personalization Omnichannel communication results in more personalized interactions. It’s also about maintaining a human touch.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Intercom

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Providing proactive support requires a two-pronged approach: to do it right, you need both the right mindset and the right technology. Download your copy of the thought leadership paper now.

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. These technological advancements showcase USAA’s focus on reducing customer effort and addressing evolving needs.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Gainsight has further strengthened its AI capabilities through the strategic acquisition of Staircase.ai , enhancing its ability to provide deep, actionable insights.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Gainsight has further strengthened its AI capabilities through the strategic acquisition of Staircase.ai , enhancing its ability to provide deep, actionable insights.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. Outdated technology: If you’re like 55% of firms surveyed by IBM , tech is a limiting factor when it comes to personalizing the experience. The good news?

CX 52

CX Actionable Insights Contact Center Start-ups 52

ProProfs

FEBRUARY 18, 2019

The arrival of advanced computer technologies and the cloud has changed this situation for good. It opens up a reliable way to give learners an engaging experience by tapping into advanced technologies. It has become the mainstay of effective training, better employee performance, and business growth based on learning data.

Education 68

Education Compliance Start-ups Actionable Insights 68

VOZIQ

AUGUST 13, 2023

Customer Care Alchemy (Business Growth Chronicles Book 5) by Thomas Gresham “Customer Care Alchemy” by Thomas Gresham is a transformative masterpiece that unveils the secrets to creating extraordinary customer experiences that leave a lasting impact. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Shep Hyken

APRIL 15, 2022

And given the endless options, they have today, creating valuable experiences is the only way businesses can truly succeed. . The idea behind building a great customer experience strategy is to achieve higher business growth through increased customer satisfaction. Incorporate feedback to optimize customer support .

Customer Experience 65

Customer Experience Customer Satisfaction AI Omnichannel 65

Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Logicalware

MAY 24, 2023

The creation of ACD systems and IVR As technology advanced, contact centres evolved in tandem. Cloud-based contact centres In recent years, the contact centre industry has witnessed a revolution driven by cloud technology. The pandemic has acted as a transformative force for technological innovation, particularly AI.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Hodusoft

DECEMBER 28, 2022

Businesses need a strong communication strategy to deliver seamless customer experiences. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. Why do businesses need call center management? Why do businesses need call center management?

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Gainsight

JUNE 18, 2021

Analyzing your unified customer data and turning it into actionable insights can provide you a clear picture of their health and success. Company-wide alignment around a single view of the customers sets the foundation for a successful CS strategy and business growth. The question is, how do you go about achieving that?

Actionable Insights 40

Actionable Insights Business Growth Customer Loyalty Customer Relationship 40

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

Hodusoft

FEBRUARY 16, 2024

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

Retently

JULY 28, 2019

Following that logic, automation is the pillar of technology. Tech maturity of customer success teams who automate their key processes strongly correlates to significant business growth. At present, sentiment analysis is a topic of great interest, being an efficient way to interpret and convert attitude into actionable insights.

Customer Feedback 85

Customer Feedback Sentiment Analysis NPS Customer Experience Management 85

Retently

MARCH 11, 2024

How satisfied were you with the technological capabilities of the venue or platform?” This process transforms raw data into actionable insights, pinpointing your event’s strengths and areas for growth. This proactive engagement with survey data is key in refining events and collaborative efforts for business growth.

Event Planning 97

Event Planning Construction Start-ups Customer Feedback 97

Confirmit

JANUARY 27, 2020

So, the critical issue is whether we have the analytical frameworks in place to make sense of our multiple sources of evidence so that we can identify key strategic insights that will drive business growth. Theme Two: The influence of new technology and the social media on customer decision-making.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

Hodusoft

NOVEMBER 9, 2022

Here’s a definitive guide to handhold business owners choosing the best IP PBX provider in the UK. An IP PBX software is the latest business communications technology that has replaced traditional landline office phone system providers in the UK. What is IP PBX Software?

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Helpt

FEBRUARY 14, 2024

Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development. Market Position : Assess shifts in market share or competitive positioning.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Gainsight

JULY 30, 2024

This is useful for predicting business growth. A high NPS is indicative of a healthy customer base that can drive organic growth through referrals, which is a cost-effective way to increase market share. These technologies provide actionable insights that can be used to optimize customer support and improve response times.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

NOVEMBER 15, 2023

This board comprises key customers who actively participate in the company’s product development process, providing invaluable insights and direction. The members consist of prominent technology and innovation executives who represent Salesforce customers across industries. times more engaged.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

SurveySensum

JUNE 29, 2023

For instance, Amazon shared personalized recommendations with its customers based on their previous choices/orders. Leverage data and technology by using tools like SurveySensum to centralize customer data, launch personalized surveys, and drive conversions through marketing automation. Here’s an example of a personalized WhatsApp survey.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Hodusoft

JUNE 7, 2024

Technology and Tools The integration of advanced technology and tools is critical for today’s call centers and contact centers to ensure better efficiency and service quality. Scalability Scalability is the hallmark of every successful business.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52