Retently

MARCH 14, 2023

They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve. Targeted Feedback Product reviews represent general feedback on a product, while NPS surveys are specifically designed to provide actionable insights to improve.

NPS 134

NPS Net Promoter Score Customer Satisfaction Customer Feedback 134

Execs In The Know

APRIL 10, 2024

With markets evolving at an unprecedented pace, the article highlights the paramount importance of feedback as the cornerstone of customer-centricity—a philosophy that places customers at the heart of business operations and strategies.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Retently

AUGUST 23, 2023

As a result, B2B clients often feel a responsibility to provide feedback since it means optimizing their partnership and business operations. Thus, in B2B, NPS surveys become a channel for mutual growth, with businesses keen on leveraging them to communicate expectations and concerns.

Net Promoter Score 147

Net Promoter Score B2B B2C NPS 147

SurveySensum

MAY 16, 2024

It aims to provide businesses with valuable insights to make informed decisions about their products, services, marketing strategies, and overall business operations. When conducting market research, identifying the right audience to ask your questions is crucial for obtaining accurate and actionable insights.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

Hodusoft

DECEMBER 30, 2022

This growth highlights the importance of seamless and unified phone service in business communications, making enterprise phone systems a crucial part of modern communication systems. Investing in a modern business phone system or voice-based communication platform is essential for optimizing growth and streamlining operations.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Notably, the Harvard Business Review stresses the importance of addressing data privacy concerns to retain customer trust. It addresses common barriers and eventually increases the CX.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Hodusoft

OCTOBER 14, 2022

Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. e-Commerce contact center software implements workflow automation to streamline business operations. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Retently

FEBRUARY 9, 2024

Essentially, they aim to uncover how it has changed the customer’s life or business operations. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Hodusoft

SEPTEMBER 18, 2023

Advanced Analytics and Insights: In today’s digitized business world, companies in the BPO sector must have access to the correct data so that they can get actionable insights and make informed decisions. This will further help in optimizing operations for better results.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

TeamSupport

JUNE 5, 2024

Integrations: The Symphony of Software Harmony The last thing you want is for your customer support software to be an isolated island in the vast ocean of your business operations. Analytics: The Art of Insightful Decisions In a world driven by data, navigating without a compass is not just risky; it's outright dangerous.

Actionable Insights 40

Actionable Insights Customer Satisfaction Engineering Start-ups 40

Hodusoft

NOVEMBER 29, 2022

Automation is the key to scaling up your business in this competitive market. With intelligent automation solutions, you can automate repetitive manual tasks and relieve your employees from the burden of managing complex business operations. The software also removes duplicate contacts to prevent confusion for agents.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Manage sales, customer service, and marketing in one platform.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

JULY 2, 2023

It is suitable for businesses of all sizes and is affordable for startups and SMBs. This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Comm100

AUGUST 20, 2019

This way, these channels can also boost business operations by collecting contextual information that tells the agent what pages have been visited before and which products have already been viewed. Using that data to get actionable insights & then testing a few different strategies will ensure you know what works and what doesn’t.

Contact Center 40

Contact Center Customer Experience Actionable Insights Start-ups 40

Lumoa

APRIL 28, 2024

When it comes to compliance, GDPR is especially important if you are operating within the European Union. For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important. You want to think about the sensitivity of your data, and regulatory requirements in your industry or region.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Zendesk

MARCH 7, 2024

Workforce optimization (WFO) is a business strategy that combines workforce management (WFM) and quality assurance (QA) principles to maximize workforce efficiency. WFO intertwines performance data, emerging technologies, and coaching to help employees, departments, and businesses operate at peak performance.

AI 52

AI Customer Satisfaction Construction CX 52

SurveySensum

MARCH 15, 2024

These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Market research tools come in various forms and serve different purposes, catering to the diverse needs of businesses operating in various industries.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Hodusoft

NOVEMBER 1, 2022

It measures the effectiveness of customer service and also provides valuable insights into call center efficiency. Drive actionable insights into agent-customer conversations through data analytics. Also Read: 9 Tips to Improve First Call Resolution using HoduCC . 7 best practices to boost your FCR.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Zendesk

AUGUST 10, 2022

Further, standardizing asset management helps transform your business assets from a siloed, unmanaged set of tasks into an effective, integrated component of business operations. Standardized asset management unlocks actionable insights. What are the benefits of standardizing asset management?

Compliance 98

Compliance Actionable Insights Business Operations Customer Service 98