Retently

AUGUST 23, 2023

As a result, B2B clients often feel a responsibility to provide feedback since it means optimizing their partnership and business operations. Thus, in B2B, NPS surveys become a channel for mutual growth, with businesses keen on leveraging them to communicate expectations and concerns.

Net Promoter Score 147

Net Promoter Score B2B B2C NPS 147

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

MAY 16, 2024

Market research is the process of gathering and interpreting information to deeply understand the target market, or industry, including customers, competitors, industry trends, and other relevant factors. Here are some segmentations where you can direct your market research questions: 50+ Market Research Questions For Business Success 1.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

SurveySensum

JULY 2, 2023

It is suitable for businesses of all sizes and is affordable for startups and SMBs. This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Today, most IP PBX software service providers in the UK offer built-in analytics and reporting features.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Zendesk

MARCH 7, 2024

Workforce optimization (WFO) is a business strategy that combines workforce management (WFM) and quality assurance (QA) principles to maximize workforce efficiency. WFO intertwines performance data, emerging technologies, and coaching to help employees, departments, and businesses operate at peak performance.

AI 52

AI Customer Satisfaction CX Construction 52

SurveySensum

MARCH 15, 2024

These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Market research tools come in various forms and serve different purposes, catering to the diverse needs of businesses operating in various industries.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Hodusoft

NOVEMBER 1, 2022

It measures the effectiveness of customer service and also provides valuable insights into call center efficiency. Adapt omnichannel communication to serve your customer across all channels. Drive actionable insights into agent-customer conversations through data analytics.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Predictive Analytics CRM 52