Remove Actionable Insights Remove Business Operations Remove Customer Feedback
article thumbnail

Reading list: Know your customers

Intercom, Inc.

Have you tried talking to your customers? Knowing your customers was a core part of Intercom’s DNA from the very beginning, as this early post by our co-founder and Chief Strategy Officer, Des Traynor, demonstrates. Rahul shares a detailed playbook for how to approach segmentation and not lose sight of your customers.

article thumbnail

35 Essential Questions for Your Next Customer Feedback Questionnaire

Retently

Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Strategic Insights: How Customer Feedback Fuels Brand Success and Innovation

Execs In The Know

In today’s competitive marketplace, the ability to listen to and act upon feedback is not just a nice-to-have; it’s a critical component of a brand’s success strategy. Understanding your customers’ needs, expectations, and experiences is pivotal in today’s hyper-connected world.

article thumbnail

Discover Top 9 LitmusWorld Alternatives for Better Customer Feedback

SurveySensum

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

article thumbnail

An In-Depth Comparison of Product Reviews and NPS Surveys

Retently

In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. By tapping into the voice of the customer , companies can gain a deeper understanding of customer needs and craft meaningful experiences that foster loyalty.

NPS 134
article thumbnail

15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. And not just that.

article thumbnail

Leverage HubSpot NPS Integration for Better Customer Insights

SurveySensum

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. Keep an eye on the feedback to gauge your customer satisfaction levels.

NPS 52