Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. An omnichannel customer engagement software is the best solution to overcome this challenge. . Read on to gain more insights on omnichannel analytics.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. As a next-gen technology, it has earned the reputation as a leading omnichannel contact center with a wide array of features.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Hodusoft

OCTOBER 14, 2022

Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. e-Commerce contact center software implements workflow automation to streamline business operations. to generate reports. Click-to-call .

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Hodusoft

SEPTEMBER 18, 2023

Some of these solutions include- Omnichannel Communication: In today’s time, customers expect flawless communication across multiple channels. To meet this requirement, HoduSoft offers an omnichannel communication platform that can help BPOs interact with customers via their choice of channel in a seamless manner.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52