SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Manage sales, customer service, and marketing in one platform.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

Essentially, they aim to uncover how it has changed the customer’s life or business operations. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92