Remove Actionable Insights Remove Business Operations Remove Sentiment Analysis
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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

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Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

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Discover Top 9 LitmusWorld Alternatives for Better Customer Feedback

SurveySensum

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Manage sales, customer service, and marketing in one platform.

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35 Essential Questions for Your Next Customer Feedback Questionnaire

Retently

Essentially, they aim to uncover how it has changed the customer’s life or business operations. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service.