Qualtrics

JULY 15, 2019

There are two popular methods for measuring customer experience: Net Promoter Score (NPS) and Customer Satisfaction (CSAT). NPS measures how likely a customer is to recommend your company to someone else. CSAT measures customer satisfaction related to a specific interaction.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Actionable Analytics: This feature analyzes the collected data and transforms them into actionable insights, helping users to make necessary improvements and strategic planning. It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Best features: It offers an easy-to-use interface for creating and managing surveys effortlessly. The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction. Data Management : You can handle complex data sets for a complete experience representation.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 23, 2025

Actionable Analytics: This feature analyzes the collected data and transforms them into actionable insights, helping users to make necessary improvements and strategic planning. It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52