Confirmit

OCTOBER 30, 2018

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Confirmit provides a tailored, multichannel VoC solution with role-based reporting and alerting capabilities.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

SurveySensum

NOVEMBER 11, 2021

It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Actionable Analytics: This feature analyzes the collected data and transforms them into actionable insights, helping users to make necessary improvements and strategic planning. InMoment InMoment is a customer experience management platform for conducting and analyzing surveys.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

InMoment InMoment is yet another effective Qualtrics alternative that converts KPIs and metrics into actionable insights, extracts data-driven action plans, and helps businesses take prioritized action that impacts their bottom line. However, the tool lacks customization in reporting and visualization.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52