SurveySensum

FEBRUARY 13, 2025

Customer experience has moved from being a competitive differentiator to a key business imperative. Companies that lead in customer experience are now outperforming laggards by nearly 80%. NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

RateMyService

OCTOBER 15, 2023

Introducing Tickets — A New Way to Enhance Customer Experience We are thrilled to announce a significant update to our Experience Management Platform: Tickets. This powerful addition allows you to handle customer concerns and issues with efficiency and precision. This makes sure no customer concern goes unnoticed.

Close the Loop 52

Close the Loop Customer Experience Actionable Insights Customer Retention 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 18, 2024

NPS goes beyond numbers – its a tool that helps businesses identify areas of improvement, enhance customer experience, and drive long-term success. It signifies that the company has more satisfied customers than dissatisfied ones but may not have fully tapped into its potential for customer advocacy.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

SEPTEMBER 5, 2024

Did you know that banks that practice customer experience optimization grow 3.2 This shift in customer experience – from being “just enough” to “wowing customers” has taken the CX industry by storm and banking and financial services are not indifferent to it. times faster than their competitors?

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

FEBRUARY 7, 2025

The Benefits of Using NPS Integrations for Your Surveys NPS integration binds feedback collection and action together, making it easy for you to deliver amazing customer experiences with speed and accuracy. NPS integration revolutionizes how you collect, analyze, and act on customer feedback.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. Key Takeaways We use post-trial and recurring NPS feedback to consistently refine our product and quickly adapt to customer needs. Others are experiments we’ve explored to capture targeted data.

B2B 153

B2B NPS Start-ups Actionable Insights 153

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). All the leaders were asked the same two questions : 1.

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Comm100

DECEMBER 14, 2017

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 133

Customer Experience Net Promoter Score NPS Close the Loop 133

SurveySensum

FEBRUARY 6, 2025

What is QuestionPro Platform Overview QuestionPro is a cloud-based survey and research software platform used for creating, distributing, and analyzing customer feedback in real time. This automation significantly reduces complaints and enhances customer satisfaction. Then explore the top 10 QuestionPro competitors and alternatives.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

APRIL 12, 2022

There are multiple customer experience platforms out there. You can create feedback surveys, monitor the responses, design workflows, and assess the quality of the customer experience. All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. .

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

Retently

JULY 8, 2024

With these valuable insights on hand, you can prioritize your challenge areas and improve customer experience for those departments. It’s imperative to close the loop and understand why your customers gave you the feedback.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Experience Investigators

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

SurveySensum

MARCH 20, 2024

Now, understand the importance of creating a positive customer experience for your customers. Well, Customer Experience Management is the solution! It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. After implementing the changes, closely monitor the impact.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Doing CX Right

OCTOBER 20, 2020

Step 2: Turn Voice of Customer Data Into Actionable Insights. . Obtaining customer feedback and analyzing the data takes time, but it is well worth it. 3: Close The Loop With Customers . If you ask customers what they think, then inform them what actions you took because of their feedback.

Gaming 69

Gaming VOE VOC Close the Loop 69

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

OCTOBER 4, 2024

This system organizes data into actionable insights, allowing businesses to respond promptly, track patterns, and make informed decisions to improve product and service and overall business performance. This enables businesses to gain a comprehensive overview of customer experience.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

JULY 4, 2024

Identify Churn Pattern : You can easily identify recurring patterns and themes related to customer churn such as the behavior of certain customer segments that are more prone to churn or when churn rates are particularly high, etc. Impact Analysis You have identified your key drivers but cannot possibly take action on each one of them.

NPS 52

NPS Close the Loop Actionable Insights CX 52

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JULY 13, 2023

According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Yet only 49% of the customers said that they had positive customer experiences with companies. Why Survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Yet only 49% of the customers said that they had positive customer experiences with companies. Why Survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Confirmit

JULY 5, 2017

The winner was full-service customer experience consultancy W5 who are working with eir Business. The program showed a very strong focus on taking strategic action, as well as the more traditional approach of closing the loop with individual customers. Judging (no pun intended!)

Close the Loop 45

Close the Loop Voice of the Customer Actionable Insights CX 45

SurveySensum

NOVEMBER 6, 2023

But Bakery B followed the right methodology, got valuable feedback, and took immediate action to ensure that customer complaints were resolved. As a result, they improved their customer experience , retained their lost customers, and also gained new customers. Are customers satisfied now?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Qualtrics

JULY 15, 2019

Customer Experience (CX) is the future of business and companies who don’t get on board will have trouble competing in an evolving marketplace. As companies like Amazon and Uber continue to offer great customer experiences, companies must adjust to consumer’s rising expectations.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES.

CX 135

CX NPS Customer Satisfaction Start-ups 135

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Retently

FEBRUARY 9, 2024

You can achieve this by using different formats, such as open-ended questions – the “tell us more” type of questions – where customers are encouraged to provide detailed feedback in their own words. Essentially, they aim to uncover how it has changed the customer’s life or business operations.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

JULY 16, 2024

Whether it’s about launching new Google Pixel products with enhanced features, or launching its own version of ChatGPT, Gemini, or constantly adding new features to its already existing workspace to create a more streamlined customer experience , Google is constantly evolving.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

AUGUST 31, 2023

What’s intriguing is that a significant 55% of consumers have voiced that easy access to support and information has the potential to kindle genuine affection for a brand, according to the RightNow Customer Experience Impact Report. This helps you improve how support works, making it faster and better. Not just that.

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. What sets SurveySensum apart is – a dedicated CX consultant.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 30, 2023

Measuring NPS in the fintech industry serves as an indicator of customer satisfaction and loyalty. Fintech companies that make a real effort to up their customer experience game and boost their NPS scores are setting the stage for solid and long-lasting connections with their customers.

NPS 52

NPS Close the Loop Customer Satisfaction Actionable Insights 52

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52