Retently

SEPTEMBER 3, 2024

As a leader in customer satisfaction tools, we provide businesses with the means to gather, analyze, and act on critical insights that drive loyalty and growth. Through our CX surveys and advanced feedback analytics, we enable businesses to truly understand their customers and turn that understanding into action.

B2B 153

B2B NPS Start-ups Actionable Insights 153

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 13, 2025

Set a Realistic Goal Depending on the size or stage of your organization, the CXO, CMO, CPO, or CCO (whoever is leading the CX initiatives) will call for an executive meeting to involve other stakeholders together with the CEO. Thats why any CX program is driven by the top leadership and the CXO, CCO, or CMO drives it across the organization.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Lumoa

FEBRUARY 28, 2023

Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. It’s only through consistently actioning feedback that you’ll see measurable business results. A modern CX tool enables you to easily connect disparate data sources, eliminating data silos for good.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

SurveySensum

DECEMBER 18, 2024

Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or service to their friends and family. Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts!

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

FEBRUARY 7, 2025

Use Cases of NPS Integration Lets explore some real-world use cases for NPS integration into various apps and how these integrations provide immediate, actionable insights to businesses: 1. A few days later, they roll out an update, and notify the customer who flagged the problem closing the loop and improving their experience.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Doing CX Right

OCTOBER 20, 2020

Step 2: Turn Voice of Customer Data Into Actionable Insights. . 3: Close The Loop With Customers . If you ask customers what they think, then inform them what actions you took because of their feedback. That is the formula for Customer Experience (CX) success. . . Happy employees fuel happy customers.

Gaming 69

Gaming VOE VOC Close the Loop 69

Qualtrics

MARCH 19, 2020

Answering CX Questions From Clients. Our Customer Success organization, which supports a large volume of companies around the world, shared a number of questions that they’re hearing from our CX clients. You need to keep transactional programs, and even increase the focus on closing the loop. Most likely yes and yes.

CX 56

CX Healthcare Close the Loop Actionable Insights 56

SurveySensum

APRIL 12, 2022

Qualtrics is a web-based CX platform that enables you to create and run customizable surveys. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. It enables you to tailor-make action plans so that you always deliver an outstanding customer experience.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

SurveySensum

SEPTEMBER 5, 2024

This shift in customer experience – from being “just enough” to “wowing customers” has taken the CX industry by storm and banking and financial services are not indifferent to it. Personalization But With A Twist Of AI Every CX strategy includes personalization. times faster than their competitors? Everyone’s talking about it.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

SEPTEMBER 24, 2024

CX Consultation : If you are new to customer experience management and need a bit of guidance to get started, then Numr is not an ideal tool for you as the tool doesn’t provide CX consultation for top CX experts. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JULY 4, 2024

Gaining an overview of your CX strategy and taking action in time? It gives you an overview of different aspects of your customer account, enabling you to track important CX metrics and KPIs and giving you a better understanding of what is working and what is not working in your CX strategy.

NPS 52

NPS Close the Loop Actionable Insights CX 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Confirmit

JULY 5, 2017

The program showed a very strong focus on taking strategic action, as well as the more traditional approach of closing the loop with individual customers. An element that stood out in the submission was around tailoring actionable insight to each team within the client company and creating commitments for that team to meet.

Close the Loop 45

Close the Loop Voice of the Customer Actionable Insights CX 45

SurveySensum

FEBRUARY 26, 2024

The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you. One-on-one expert consultation for CX implementation The tool also provides you with CX consultations with top CX experts. The result?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

SEPTEMBER 19, 2024

CX Consultation : New to the world of CX and need assistance? The tool doesn’t provide CX consultation for users to understand their current state and build a better strategy to drive success. Well, forget it with Zykrr. Text Analytics : So, you have gathered the data via surveys, what’s next?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

JUNE 3, 2024

Qualtrics: CX Consultation Are you new to the world of CX? These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

Experience Investigators

JANUARY 23, 2024

Former CX “Trends” to Leave Behind 1. Data-driven strategies allow CX leaders to personalize experiences and treat customers with respect in ways that drive loyalty. Modern CX Strategies Now, let’s think about what we CAN do. CX can deliver real business results – but only if it’s led with intention.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

Qualtrics

JULY 15, 2019

Customer Experience (CX) is the future of business and companies who don’t get on board will have trouble competing in an evolving marketplace. While both methods are incredibly valuable when it comes to CX insights, CSAT may be the most appropriate for collecting specific and actionable insights within your CX.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Get end-to-end CX consultation from top CX experts to get started!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

Qualtrics

NOVEMBER 6, 2019

From breaking down silos, making the business case for CX and (sometimes) even ignoring what the data was telling him, find out how Mastercard’s breakthrough customer experience came to be. As any CX practitioner will know, there is always resistance, no matter how solid the business case. By 2019 the team had grown to 14 strong.

CX 33

CX Touchpoint Close the Loop Start-ups 33

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Can customers be involved in creating better CX? Before starting on the project, establish the business numbers you are going to use to measure the CX value.

Customer Experience 133

Customer Experience Net Promoter Score NPS Close the Loop 133

Qualtrics

SEPTEMBER 24, 2019

XM Institute expert, Aimee Lucas, has more than 18 years of experience building successful CX programs. Here she outlines the 6 competencies your business needs to create a powerful CX program. Mastering these competencies will mean you can go on to fully realize your CX maturity model. Let’s take a look. WHY DOES IT MATTER?

CX 22

CX Close the Loop Actionable Insights Innovation 22

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. What sets SurveySensum apart is – a dedicated CX consultant. SurveySensum is not just a product, it comes along with the expertise of a CX Consultant.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. It seamlessly integrates with third-party apps to heighten CX.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

NOVEMBER 1, 2023

And, not just that, the platform provides a CX consultant who will make your CX a success. The powerful text analytics software allows users to extract actionable insights from open-ended feedback – ensuring no feedback is left behind. Alchemer Survey Alchemer survey is the sixth tool on our list.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. Step 5: Close the Loop This is one of the most crucial steps in using the NPS. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

APRIL 14, 2023

It’s an indicator of your brand’s overall success and has a direct relationship with Customer Experience (CX). By analyzing customer feedback and insights, businesses can improve CX and drive customer loyalty, ultimately accelerating growth. NPS is more than just a number. How to Take Post-Survey Follow-Up?

Net Promoter Score 52

Net Promoter Score NPS Customer Loyalty Close the Loop 52

Qualtrics

AUGUST 15, 2019

Customer Experience (CX). Reviews of the CX you provide may touch on the time taken to resolve a ticket or case, how well trained and personable or how empowered the agent answering was, and how confident the customer felt that their needs were understood and would be met by the business. Brand Experience: All of the above.

Close the Loop 32

Close the Loop Actionable Insights Touchpoint Customer Expectations 32

Qualtrics

OCTOBER 29, 2020

It provides reassurance that you care about their views and the overall customer experience (CX). Keep the conversation going and close the loop. Once you have results that highlight areas for improvement, you can choose to keep the conversation going before closing the loop. Improve internal processes. Learn More.

Close the Loop 26

Close the Loop Start-ups Social Media Actionable Insights 26

SurveySensum

SEPTEMBER 1, 2023

Allows You to Offer Better Services Closing the loop by leveraging actionable data obtained through surveys enables you to enhance the quality of your services significantly. This feedback holds the potential for actionable insights, implying that you have a responsibility to utilize the acquired information proactively.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

NOVEMBER 14, 2023

Regularly analyze this feedback to identify recurring themes and prioritize actionable insights. Implementing necessary changes based on these insights, ensuring your website aligns with user expectations. It’s not just about gathering insights but also taking meaningful action based on what users say.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Prioritize actions to drive business goals and growth. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. Analyze feedback data in real-time.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. But still, there are a few things you can work on to ensure a positive online retail CX: Ensure positive brand visibility by actively listening to your customers via social media and online reviews.

Retail 52

Retail Customer Experience Touchpoint Social Media 52