Retently

JULY 8, 2024

It’s imperative to close the loop and understand why your customers gave you the feedback. Manipulated results There’s also a temptation to game the system. Therefore, you cannot say a lot about a company just by looking at its absolute NPS score, without considering the relative performance within the industry.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Lumoa

APRIL 24, 2018

to be able to identify actionable insights on which you can take action to improve the customer experience." The Net Promoter System provides the opportunity for you to act by closing the loop on both a tactical and strategic level. Another reason I'm neutral is the customer feedback loop.

NPS 126

NPS CX Net Promoter Score Close the Loop 126

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. After implementing the changes, closely monitor the impact.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

JULY 16, 2024

Closing the Loop Being one of the top companies in the IT sector and the inventor of many automated solutions, it should come as no surprise that Google is ahead in the game of using AI to close the feedback loop with its customers. Google has implemented a completely automated system for its customer service.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

SurveySensum

NOVEMBER 30, 2023

Fintech companies that make a real effort to up their customer experience game and boost their NPS scores are setting the stage for solid and long-lasting connections with their customers. Using these links, I have customized survey questions based on individual user interactions and behaviors, yielding more specific and actionable insights.

NPS 52

NPS Close the Loop Customer Satisfaction Actionable Insights 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MARCH 1, 2024

Forgetting to Close the Loop: One of the crucial key things that often gets overlooked in the NPS analysis is – closing the feedback loop. This isn’t just a follow-up; it’s a game-changer. That’s what happens when companies don’t close the loop with NPS feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! Get instant detractor alerts on your CRM so you can close the loop in time.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SurveySensum

SEPTEMBER 1, 2023

Allows You to Offer Better Services Closing the loop by leveraging actionable data obtained through surveys enables you to enhance the quality of your services significantly. This feedback holds the potential for actionable insights, implying that you have a responsibility to utilize the acquired information proactively.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

Qualtrics

OCTOBER 29, 2020

You can introduce elements of competition or incentives to make a game out of submitting information. Keep the conversation going and close the loop. Once you have results that highlight areas for improvement, you can choose to keep the conversation going before closing the loop. How to get more online suggestions.

Close the Loop 26

Close the Loop Start-ups Social Media Actionable Insights 26

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

DECEMBER 20, 2023

Businesses that understand and embrace these shifts have a secret weapon: they’re ahead of the game. Resolution Rate When a customer reaches out with a question or problem, your aim is to close the loop. People want the best of both worlds—high-tech solutions and an empathetic touch.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

DECEMBER 22, 2023

Unfortunately, this is not an isolated case of NPS gaming. While your NPS score will be high, this only gives you a false sense of growth and even damage your brand’s reputation. .” – Tanuj With this blog, we will discuss how businesses do NPS gaming and explore strategies to rectify and avoid NPS gaming. Let’s find out!

NPS 52

NPS Gaming Education Customer Satisfaction 52

Retently

DECEMBER 11, 2024

In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. Heres a game-changing stat: just a 5% increase in customer retention can boost profits by 25-95%. Thats the kind of loyalty every business aims for. Its simple, easy, and effective.

Touchpoint 91

Touchpoint Actionable Insights Start-ups Customer Satisfaction 91

Qualtrics

AUGUST 22, 2019

CX in B2B is a different ball game than B2C. For example, front-line staff can troubleshoot issues and close the loop with customers , while finance and billing teams must make the payment process quick and easy. How do we ensure action is taken? Yet despite the sector’s growing focus on CX, a paradox has emerged.

B2B 29

B2B CX B2C Close the Loop 29

PeopleMetrics

APRIL 22, 2025

Lesson #21 Revisited: Start Slow, Build Smart AI and the Human Touch in Relationship Surveys AI is enhancing survey design, automating competitive benchmarking, analyzing open-ended responses, and predicting customer behavior, but human expertise remains essential for interpreting insights and implementing meaningful action.

AI 62

AI VOC Text Analytics NPS 62