SurveySensum

FEBRUARY 4, 2025

Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. Understanding GDPR Compliance for Survey Platforms Lets talk about the nitty-gritty of GDPR compliance and its importance for survey platforms. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52

Execs In The Know

MARCH 7, 2024

In turn, big data serves as the lifeblood of generative AI, providing the raw material for actionable insights and data-driven innovations. From risk assessment and compliance to regulatory reporting and beyond, AI-driven strategies are ushering in a new era of streamlined and data-based operational excellence.

AI 111

AI Actionable Insights Innovation Compliance 111

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Logicalware

OCTOBER 12, 2021

key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact compliance,?and?customer for compliance?or?a actionable insight.?These?are a lack of actionable insight is?often?the are provided?with?the the structure?and and workflows?they poorly integrated?technologies

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

CSAT.AI

NOVEMBER 17, 2022

Additionally, you can track the performance of QA teams themselves. There are many vendors with automation products that can be integrated with your current platforms. This is key if you don’t have a robust IT department or bandwidth.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Hodusoft

SEPTEMBER 21, 2022

Both features help in ensuring quality compliance. By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. It enables the manager to provide quick feedback during the conversation so that the agent can close the deal. Focus on the right metrics. Average call duration.

CRM 96

CRM Actionable Insights Business Growth Sales 96

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Drive Research Drive Research works with major brands like Google, Apple, and Amazon to provide enterprise-level customer insights and market research.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Ameyo Callversations

MARCH 16, 2021

Similarly, the live dashboards allow the supervisors to monitor real-time call center metrics such as the call volume, the number of available agents, customers in the queue, average call duration, etc to draw actionable insights. 83% of IT leaders say they trust cloud security more than ever.” Salesforce.

Contact Center 98

Contact Center Social Media Compliance Actionable Insights 98

SurveySensum

DECEMBER 4, 2024

Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. Security & Compliance: Strong data security measures are in place to protect respondent data. Compliance with data privacy regulations like GDPR. Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. AI-Enabled Text Analytics The AI text analytics software swiftly identifies top customer issues and sentiments from open-ended feedback , providing actionable insights in a prioritized manner.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Hodusoft

JANUARY 8, 2025

By Communicating About Regulatory Policies Regulatory compliance is critical in the microfinance sector. These technologies offer a wealth of benefits, from improving customer service and increasing operational efficiency to driving down costs and providing actionable insights.

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

Lumoa

APRIL 28, 2024

Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform. When it comes to compliance, GDPR is especially important if you are operating within the European Union.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis!

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward. Organizations require robust security measures and internal processes to audit and monitor AI-driven customer service solutions.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Ameyo Callversations

SEPTEMBER 14, 2021

Businesses often try to optimize workflows by automating them where possible and adding features like alerts to draw attention to steps in the workflow that are out of compliance. Helpdesk ticketing Workflow automation highlights the critical information and transforms it into actionable insights through data visualization.

Contact Center 92

Contact Center Data Entry Invoicing Social Media 92

Gainsight

FEBRUARY 10, 2025

The team pursued SOC 2 compliance before hiring its first engineer, embedding security into its foundation rather than treating it as an afterthought. Heres how Staircase AI ensures security, fairness, and compliance at every level: AI models are trained on carefully curated data for accuracy & fairness.

AI 52

AI Compliance Artificial Intelligence Data Entry 52

Lightico

JULY 8, 2021

The conference will focus on key industry trends, compliance and regulatory activities, as well as best practices. The plan for this event will cover industry trends, strategies, and best practices for risk management, technology innovations, compliance, and regulation. Who should attend: Auto Finance executives and innovators. .

Finance 52

Finance Compliance Retail Innovation 52

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. Real-time interactions develop a sense of trust among customers for the brand.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Hodusoft

DECEMBER 6, 2022

Security compliance It is crucial for a company to safeguard its data to establish a solid reputation in the market. The contact center solution offers several security compliances to protect the company’s data and consumer information from unwanted cyberattacks.

Contact Center 52

Contact Center Omnichannel CRM Compliance 52

Retently

JULY 3, 2024

They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible. Leveraging these anonymous feedback tools allows businesses and organizations to tap into a wealth of actionable insights.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Boost collaboration by involving your partners in the process. user/month 4.4 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

ProProfs

FEBRUARY 18, 2019

With a range of features and functionalities, an LMS can help create learning paths , measure knowledge retention, track compliance, issue certificates, and do a host of other things. Start off by asking the following questions: Do you need actionable insights into your learners?

Education 68

Education Compliance Start-ups Actionable Insights 68

Execs In The Know

FEBRUARY 21, 2025

Identify Hidden Operational Issues : Mystery Shopping can uncover issues that customers might not explicitly report, such as inconsistent service, process bottlenecks, or even safety or brand standards compliance concerns. Measure the Impact of CX Initiatives : Implementing new training programs or process improvements?

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

Identify Hidden Operational Issues : Mystery Shopping can uncover issues that customers might not explicitly report, such as inconsistent service, process bottlenecks, or even safety or brand standards compliance concerns. Measure the Impact of CX Initiatives : Implementing new training programs or process improvements?

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Waypoint Group

OCTOBER 17, 2019

Actionable insights for more productive and meaningful CSM customer interactions. Deeper insights helping marketing create excellent customer-company interactions . develops cutting-edge enterprise Governance, Risk, and Compliance (GRC) software. Concrete customer input removed the guesswork from internal communications.

B2B 40

B2B Actionable Insights NPS Compliance 40

Hodusoft

JANUARY 18, 2023

Here is a list of some must-have features for call center software in the healthcare industry: HIPAA compliance: The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is mandatory compliance for any business or professional working in the healthcare sector.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

VOZIQ

OCTOBER 17, 2023

It provides insights into how organizations are grappling with the challenges of AI, from data privacy , bias issues to regulatory compliance. An inside look at how businesses are—or are not—managing AI risk- McKinsey The article delves into the complex landscape of AI risk management within businesses.

Customer Retention 40

Customer Retention AI Compliance Government 40

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

NOVEMBER 9, 2022

Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Gainsight

APRIL 14, 2022

Improvements in renewal execution and percentage of renewals in compliance with process. Craft actionable insights from that data. Improvements in time to first value and product adoption rates. Percentage of customers with goals defined and verified outcomes achieved. More accurate forecasts.

Start-ups 52

Start-ups Compliance Actionable Insights Sales 52

Retently

AUGUST 22, 2018

From ensuring flight safety and regulators’ compliance to providing scrumptious meals, from battling global uncertainties to keeping airfares competitive, every system has to work like a Swiss watch to ensure on-time performance. “You can’t have a mid-life crisis in the airline industry, because everyday is a crisis.” – Herb Kelleher.

NPS 73

NPS Customer Satisfaction Net Promoter Score Entertainment 73

Qualtrics

FEBRUARY 25, 2020

The XM Institute ’s new report, Three Shifts for Employee Experience Success, explores how companies can overcome employee engagement stagnancy and replace those outdated beliefs by making three shifts in their mindsets and actions: 1. From disinterested surveying to collaborative understanding and action.

Compliance 34

Compliance Actionable Insights Technology Technology 34

Hodusoft

NOVEMBER 29, 2022

Moreover, security compliances and security features serve as a protective layer for businesses for saving them from malicious cyber attacks. Analytics & reporting Manually analyzing call center data to drive actionable insights is a nightmare for businesses.

Data Entry 52

Data Entry CRM Business Operations Compliance 52