SugarCRM

OCTOBER 10, 2024

In the past, customizing CRM apps required extensive development, which often led to increased costs, longer implementation times, and difficulties with maintenance. Modern CRMs offer powerful configuration tools that allow businesses to adapt their system to their specific needs quickly and easily. Learn More 3.

CRM 26

CRM Manufacturing AI Sales 26

Hodusoft

JANUARY 18, 2023

Here is a list of some must-have features for call center software in the healthcare industry: HIPAA compliance: The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is mandatory compliance for any business or professional working in the healthcare sector. FluentStream.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Hodusoft

NOVEMBER 9, 2022

CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Hodusoft

NOVEMBER 27, 2022

CRM integration CRM software stores all the customer information such as demographics, preferences, conversation history, etc. If CRM software is integrated into call center software, agents get access to customer information before interacting with them.

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

NOVEMBER 29, 2022

While autodialer reduces their efforts and saves time, CRM integration provides them with the right information to communicate more effectively. Moreover, security compliances and security features serve as a protective layer for businesses for saving them from malicious cyber attacks.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

Hodusoft

MARCH 6, 2024

A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Gaining actionable insights can help improve customer experience and overall efficiency.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Amplitude specializes in various survey types, including internal customer satisfaction surveys, CRM surveys, member satisfaction surveys, and more.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

FEBRUARY 6, 2025

The platform can seamlessly integrate with other platforms like CRM systems, etc. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis CX Text Analytics AI 52

SurveySensum

NOVEMBER 22, 2024

InMoment InMoment is yet another effective Qualtrics alternative that converts KPIs and metrics into actionable insights, extracts data-driven action plans, and helps businesses take prioritized action that impacts their bottom line. It comes packed with the tools to provide better data and deeper insights.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SugarCRM

JUNE 5, 2024

Our first use cases focused on case and opportunity summarization, aiming to streamline collaboration and provide succinct, actionable insights for customer-facing teams. Grounding: We start by grounding our LLMs in relevant, high-quality data specific to the CRM context. The fast feedback loop is critical.

Innovation 26

Innovation CRM Data Entry Compliance 26

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Its advanced analytics provide actionable insight from customer feedback. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SugarCRM

JULY 18, 2024

data-secret="1M0xvIJNaJ" frameborder="0" scrolling="no" width="500" height="281"> What we'll Cover: Using Your CRM to Adapt to Shifting Customer Buying Patterns Kate Leggett, Principal Analyst at Forrester Research , walked us through some valuable findings when it comes to top Customer Experience (CX) trends for Australian manufacturers.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

Hodusoft

JUNE 7, 2024

Customer Relationship Management (CRM) Integration Call and Contact center agents often use CRM software to access: Customer information Previous interactions Purchase history Other relevant data This helps agents provide personalized assistance and streamline communication. In most cases, businesses should have lower AHT.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

DECEMBER 28, 2022

It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). Utilizing call centers software features like CRM integration and data analytics, businesses can understand the unique needs of every customer.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4

Sentiment Analysis 52

Sentiment Analysis NPS Start-ups AI 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SurveySensum

JUNE 29, 2023

You can create personalized customer interactions by the following approaches: Integrate the CRM with surveys to track customer journeys , analyze behavior, and understand preferences. Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

DECEMBER 13, 2024

It offers many key features like custom reports with charts, graphs, and tables, filters, data exportations, SSL encryption, HIPAA compliance, etc. Transform your feedback into revenue with SurveySensum’s advanced AI-enabled data analysis and detect trends, uncover hidden patterns, and gain actionable insights effortlessly!

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SugarCRM

AUGUST 31, 2020

Accurately assess team performance and compliance with customer needs. Forecast and predict revenue changes providing actionable insights before they occur. Be responsive to, and genuinely knowledgeable about, customer issues as fast as possible. These developments can save you both time and money in several ways.

CX 29

CX Innovation Construction Compliance 29

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. It helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. Forsta also enables its clients to integrate with some of the most common platforms available for your CRM, web data, digital marketing , and analytics.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40