InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Hodusoft

SEPTEMBER 21, 2022

Both features help in ensuring quality compliance. By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. Customers understand the drill when it comes to outbound calls from businesses. It helps in understanding customer needs and expectations.

CRM 96

CRM Actionable Insights Business Growth Sales 96

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. This enables tracking of customer loyalty and retention while managing overall customer experiences.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Retently

AUGUST 22, 2018

From ensuring flight safety and regulators’ compliance to providing scrumptious meals, from battling global uncertainties to keeping airfares competitive, every system has to work like a Swiss watch to ensure on-time performance. And how did they measure the financial impact of a corrective action? Maintaining an airline is a mess.

NPS 74

NPS Customer Satisfaction Net Promoter Score Entertainment 74

SurveySensum

SEPTEMBER 15, 2023

Customization Options: A good tool allows you to create tailored surveys and forms. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

NOVEMBER 29, 2022

Therefore, smart business leaders need to implement reliable call center software to enhance the quality of their customer service. Moreover, security compliances and security features serve as a protective layer for businesses for saving them from malicious cyber attacks.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

SurveySensum

MAY 19, 2023

Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. This CX metric has the ability to gauge customer loyalty and predict business growth. This is where Net Promoter Score (NPS) comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Hodusoft

MARCH 6, 2024

Gaining actionable insights can help improve customer experience and overall efficiency. Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

JUNE 29, 2023

Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance. By actively listening to customers, marketers can identify areas for improvement, address concerns, and exceed customer expectations.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Qualtrics

NOVEMBER 19, 2019

– Walter Li, Head of Insights at Cathay Pacific. Customer feedback is cheap. Actionable insight can be valuable. Taking action on insight is precious.”. More from Matt: To encourage customer loyalty, start by discouraging disloyalty. Read more: How Bruce Temkin shaped the CX profession.

Healthcare 31

Healthcare Retail CX Compliance 31

SurveySensum

MARCH 3, 2022

– With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Top 11 voice of the customer tools in 2022. Unlimited support.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

InteractionMetrics

MARCH 20, 2025

CX software: Digs deeper into analyzing customer feedback, pinpointing customer pain points, and orchestrating improvements across all channelsnot just at the lead or deal stage. Its more about optimizing experiences and customer loyalty than organizing contact info and sales pipelines. Learn more at the Forsta website.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 22, 2024

5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5) Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52