InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Amplitude Research Amplitude Research offers full-service survey administration and diverse customer research surveys, including net promoter score (NPS) and client testimonials.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. What is NPS in banking and other financial institutions When should you launch your NPS surveys in banks? How to use NPS in banking and financial services?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Its focus on automating insights enables faster decision-making, but this type of analysis may be overwhelming for beginners or those who prefer a simpler approach.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. NPS) and use deep dive features such as highlighting correlations between insights and background variables. When it comes to compliance, GDPR is especially important if you are operating within the European Union.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Manufacturers gain valuable revenue-related insights to make informed decisions. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Waypoint Group

OCTOBER 17, 2019

Actionable insights for more productive and meaningful CSM customer interactions. Deeper insights helping marketing create excellent customer-company interactions . develops cutting-edge enterprise Governance, Risk, and Compliance (GRC) software. Paul continued: “This isn’t about NPS. Reciprocity, Inc.

B2B 40

B2B Actionable Insights NPS Compliance 40

Retently

JULY 3, 2024

They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible. Leveraging these anonymous feedback tools allows businesses and organizations to tap into a wealth of actionable insights.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

SurveySensum

JULY 2, 2023

Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Hodusoft

DECEMBER 28, 2022

Net Promoter Score Net Promoter Score(NPS) is a metric that precisely tells about a customer’s interest in a brand. As with other customer experience metrics, a high NPS score means a delighted customer who is satisfied with the customer experience. Although CSAT scores depend on various factors, there are ways to improve them.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

Hodusoft

JUNE 7, 2024

Net Promoter Score (NPS) Net Promoter Score (NPS) is a metric that precisely tells about a customer’s interest in a brand. As with other customer experience metrics, a high NPS score means a delighted customer who is satisfied with the customer experience. It enables businesses to gauge their customer’s trust and loyalty.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

JUNE 29, 2023

By defining measurable goals, such as CSAT or NPS, you can continuously improve and measure customer satisfaction levels. These KPIs provide valuable insights into customer sentiment, enabling you to identify areas for enhancement and gauge the effectiveness of your marketing efforts. How can you do it?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

APRIL 21, 2023

In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Businesses can use these insights to improve their overall customer experience.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

DECEMBER 13, 2024

It offers many key features like custom reports with charts, graphs, and tables, filters, data exportations, SSL encryption, HIPAA compliance, etc. Numerous cutting-edge features, including creating NPS surveys and other survey metrics, multiple questions and survey templates, quizzes, tests, etc., Why Look for Jotform Alternatives?

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

NOVEMBER 22, 2024

5) Retently Businesses of all sizes looking for a flexible and scalable survey tool No-code survey creation Automated follow-ups Precise NPS measurement $25/month 4.7 (5) Businesses of all sizes aiming to optimize their NPS program Automated NPS surveys Deep segmentation and analysis Customizable surveys Contact their team for details 4.6 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. NPS : Medallia scores 9.7,

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. And enable you to take relevant actions that drive business growth. *Source : G2 , Medallia Review, Nov 20, 2023 4. 17/month 4.7

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program? Contact Us.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40