Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Hodusoft

JANUARY 18, 2023

Here is a list of some must-have features for call center software in the healthcare industry: HIPAA compliance: The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is mandatory compliance for any business or professional working in the healthcare sector.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Hodusoft

NOVEMBER 27, 2022

Omnichannel communication Businesses are opening up new communication channels for the convenience of customers. Omnichannel telemarketing software can make this possible. Therefore, reliable telemarketing software must assure security compliance to protect business and customer data.

Sales 52

Sales Omnichannel CRM Social Media 52

Hodusoft

MARCH 6, 2024

Gaining actionable insights can help improve customer experience and overall efficiency. Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The platform is flexible, and scalable, and offers omnichannel support for voice and video calling, video conferencing for up to 300 users, messaging, and live chat. Additionally, it offers omnichannel routing and social media integrations.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

NOVEMBER 9, 2022

Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

DECEMBER 28, 2022

Omnichannel communication is not restricted to just opening up multiple channels for customer interaction. When businesses track agent performance through live call monitoring, they can assure service quality compliance and back up agents under challenging situations. Features such as IVR, ACD , skill-based routing, etc.,

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

Hodusoft

JUNE 7, 2024

Omnichannel Experience Contemporary contact centers provide omnichannel experience. Customers these days expect fast, efficient, and omnichannel communication. Omnichannel communication is not restricted to just opening up multiple channels for customer interaction.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. However, SurveySensum offers 24×7 omnichannel customer support to offer exceptional customer services and it’s also cost-effective making it accessible for businesses of all sizes. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SugarCRM

JULY 18, 2024

The integration with Liferay supports the buyer’s omnichannel journey, allowing manufacturers to deliver seamless customer experiences. Compliance Check Digitalisation. With SugarCRM’s help, Speedpanel is currently leveraging a real-time installation review process, ensuring proper compliance protocols along the way.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

SurveySensum

MAY 19, 2023

Use an omnichannel approach to reach your customers where they prefer to engage. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. Omnichannel distribution : Offers multiple channels for survey distribution to reach customers where they are comfortable.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

APRIL 21, 2023

SurveySparrow Surveysparrow is a complete omnichannel experience management platform. Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Lexalytics provides semi-custom applications to resolve compliance issues if any. Digital-first omnichannel feedback. Collect feedback and generate insights from every touchpoint and text. NICE Satmetrix .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

DECEMBER 13, 2024

It offers many key features like custom reports with charts, graphs, and tables, filters, data exportations, SSL encryption, HIPAA compliance, etc. SurveySparrow SurveySparrow is an omnichannel survey tool and a great alternative to Jotform designed to help businesses gather, analyze, and act on customer and employee feedback.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights.

CX 52

CX Social Media Contact Center AI 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Let’s start with Qualtrics. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

InMoment InMoment is yet another effective Qualtrics alternative that converts KPIs and metrics into actionable insights, extracts data-driven action plans, and helps businesses take prioritized action that impacts their bottom line. However, the tool lacks customization in reporting and visualization.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 23, 2025

SurveySparrow Surveysparrow is a complete omnichannel customer experience management platform. Security: SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. 5 Best Features: Digital-first omnichannel feedback lets you capture feedback and assess every touchpoint with ease. 17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52