SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Best Features AI Sentiment Analysis It uses IBM Watson-powered AI tools to generate accurate insights on customer sentiments in real-time.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. Real-time interactions develop a sense of trust among customers for the brand.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Retently

JULY 3, 2024

They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible. Leveraging these anonymous feedback tools allows businesses and organizations to tap into a wealth of actionable insights.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. This gives users deeper insights into respondents’ opinions and feelings, ultimately helping to improve the overall customer experience. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

InteractionMetrics

MARCH 20, 2025

If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. AI that thinks like your team : We prioritized software that uses AI to spot patterns humans might miss, so you can easily glean insights that might otherwise go overlooked. Learn more at the Forsta website.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 7, 2025

It also cleans and standardizes the data, making it ready for analysis – all while ensuring compliance with healthcare privacy regulations. Step 2: Applying AI & NLP Techniques Once the data is structured, the next step is applying AI and NLP to analyze and extract meaningful insights.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. The advanced text and sentiment analysis extracts top trends and patterns from feedback. *Source : G2 , Medallia Review, Nov 20, 2023 4.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52