Remove Actionable Insights Remove Compliance Remove Text Analytics
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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

This real-time flow of data (in multiple languages and markets) gave HP actionable insight into user experience issues with current product versions, something the slow survey cycle failed to do. Beyond call centers , text analytics is helping firms decode sentiment across channels.

AI 346
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Conversation Analytics: AI Insights for Customer Interactions

SurveySensum

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52
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Qualtrics vs Microsoft Forms: Which One Should You Choose?

SurveySensum

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

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QuestionPro vs Qualtrics: Which CX Tool Is Right For You?

SurveySensum

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: The tool is very expensive with additional hidden fees.

CX 52
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Join Us This Summer for WebinarStock!

Callminer

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Text and Speech Analytics are Not Created Equal. Leveraging Machine Learning in Conversational Analytics.

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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4

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The Role of NPS in Banking and Other Financial Institutions

SurveySensum

Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. Use text analytics to understand common themes in customer comments. Prioritize actions based on the frequency and severity of the issues raised. Compliance with data privacy regulations like GDPR.

NPS 52