Execs In The Know

FEBRUARY 21, 2025

As customers have more avenues to interact with your brand than ever before, its becoming exceptionally more challenging to ensure your brand promise is delivered to every customer, on every channel, at every touchpoint. So, how do you make sure that every single customer is experiencing the brand the way you intended?

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

As customers have more avenues to interact with your brand than ever before, its becoming exceptionally more challenging to ensure your brand promise is delivered to every customer, on every channel, at every touchpoint. So, how do you make sure that every single customer is experiencing the brand the way you intended?

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Boost collaboration by involving your partners in the process. user/month 4.4 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Its advanced analytics provide actionable insight from customer feedback. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Hodusoft

MARCH 6, 2024

It can be challenging for businesses to manage and ensure a unified and consistent experience across all touchpoints. Gaining actionable insights can help improve customer experience and overall efficiency.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

DECEMBER 29, 2023

Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making. 7 Best Practices for Exceptional Patient Experience 1.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Lexalytics provides semi-custom applications to resolve compliance issues if any. It comes with advanced features, capabilities, and tools to analyze and monitor the touchpoints at every stage. What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JUNE 29, 2023

Create a Seamless Customer Journey: Ensure a smooth and positive experience at every touchpoint. Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance. Show appreciation for their continued support, encouraging them to remain engaged with your brand.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

APRIL 21, 2023

Prioritize actions to drive business goals and growth. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MAY 19, 2023

Customer Experience (CX) Design: This is done to create a consistent, relevant, and meaningful experience at each business touchpoint. They can use these insights to make design changes that emphasize and enhance the customer experience. Security & Compliance : Strong data security measures are in place to protect respondent data.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward. Generative AI can also deliver recommended messaging based on these predictive customer insights.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. Utilize real-time intelligent analytics to gather deeper insights and create action plans. *Source : G2 , Medallia Review, Nov 20, 2023 4.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

website integrations, unlimited surveys, unlimited users, unlimited touchpoints, and unlimited questions. InMoment InMoment is yet another effective Qualtrics alternative that converts KPIs and metrics into actionable insights, extracts data-driven action plans, and helps businesses take prioritized action that impacts their bottom line.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Intercom

DECEMBER 2, 2024

There are a million ways vendors are marketing these features, but ultimately, characteristics of exceptional frontline support fall into these categories: Knowledge Behavior Actions Insights Consider what each AI agent on your list offers within these categories and how you can leverage this to provide the best experience for your customers.

AI 81

AI Start-ups Customer Service Legal 81

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40