eglobalis

FEBRUARY 3, 2025

Sentiment Analysis for Enhanced Engagement AI-powered sentiment analysis tools help B2B businesses understand customer emotions and tailor their responses accordingly. surveys, social media, reviews) to identify trends and actionable insights.

B2B 411

B2B AI Predictive Analytics Sentiment Analysis 411

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Retently

JULY 3, 2024

or “What can we improve on to make your experience better?” – This invites constructive feedback and suggestions for improvement, providing direct insights into areas needing attention. Open-ended questions can elicit honest and constructive feedback. Sentiment Analysis This method assesses the emotional tone of responses.

Sentiment Analysis 143

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 143

Retently

NOVEMBER 29, 2024

– This question combines sentiment analysis with predictive engagement metrics. What is one thing we could have done differently to improve your first experience?” – The question focuses on actionable insights to refine the first impression. It concludes with actionable insights for improvement.

Start-ups 122

Start-ups Retail Actionable Insights Hospitality 122

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Retently

FEBRUARY 9, 2024

Reassuring them that constructive criticism is valued creates a valuable means for pinpointing areas for improvement and identifying strengths within the products/services offered. Gathering actionable insights from open-ended feedback involves careful analysis to identify common themes, suggestions, and areas of concern.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93