Zendesk

MARCH 31, 2021

In a poorly constructed survey, the customer only repeats their frustration, which is the result of a problem—it isn’t the problem itself. If a workaround is slowing down response time, for example, that provides more meaningful, actionable insight. Sales—client feedback or insight from lost opportunities or deals.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

SurveySensum

DECEMBER 30, 2024

Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. Its like having a complete toolkit for managing Voice of the Customer (VOC) data, all in one place. Best Features User-friendly design for easy survey creation, customization, and deployment.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Large volumes of qualitative data turn into actionable insights. Action-Oriented Data Discovery : Seek out meaningful data that can lead to concrete actions, enhancing customer satisfaction and loyalty.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JANUARY 9, 2024

Constructive Feedback : Providing regular and constructive feedback is crucial for employee development. Use VoC Insights to Motivate and Engage Your Team Recognition of Effort : Acknowledging and rewarding effort, innovation, and commitment beyond just meeting numerical targets.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. Best Features It has an expertly constructed question bank to pose precise queries.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 11, 2021

It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Robust features with great insights. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

InteractionMetrics

APRIL 10, 2025

Voice of Customer (VoC) Surveys VoC surveys collect open-ended thoughts from customers on a broad scale. Managers get actionable insights to improve their style, and employees feel empowered knowing their voice matters. Knowing the why behind loyalty or churn guides better retention strategies.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40