ECXO

DECEMBER 25, 2024

Technologies like CRM systems, AI-driven analytics, and customer feedback platforms can provide actionable insights. Invest in the Right Tools and Training Equip employees with the tools and training needed to deliver great experiences.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

ECXO

DECEMBER 4, 2024

It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings. HubSpot : As a CRM platform, HubSpot frequently rolls out new tools and features.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Ensure that the solution integrates seamlessly with your existing technology stack, including CRM, marketing automation, and data analytics tools.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? But for many businesses, it is.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? But for many businesses, it is.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

Execs In The Know

MARCH 12, 2025

They didnt have to replace their existing CRM, CDP, or other systems. No SQL, no waiting on analystsjust fast, actionable insights that help drive better decisions. Activate: Once data is normalized and insights are unlocked, the next step is making it work where it matters. And the best part? Fix Your Data.

AI 52

AI CRM CX Actionable Insights 52

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. It’s closely connected to customer relationship management, and also uses the abbreviation CRM.

Customer Relationship Management 118

Customer Relationship Management Customer Relationship CRM Social Media 118

PeopleMetrics

FEBRUARY 4, 2025

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. Generating Prescriptive Insights Instead of just identifying trends, AI can recommend specific actions based on historical patterns. That hasnt changed.

VOC 62

VOC AI Text Analytics Touchpoint 62

SugarCRM

SEPTEMBER 24, 2024

As such, collaborative manufacturing became a central theme in modern manufacturing, powered by CRM tools. Until recently, CRM software has been associated with sales and marketing, helping companies manage their relationships with customers and streamline sales processes. Here’s where CRM tools enter the scenario.

Manufacturing 48

Manufacturing CRM Innovation Customer Feedback 48

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Also, the pain of CRM data hygiene, but that’s a topic for another time. There are so many ways to leverage your CRM data—especially in Account Based Marketing (ABM). Pipeline Aircover.

CRM 48

CRM Sales Actionable Insights B2B 48

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. VoC programs have different phases.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Zendesk

NOVEMBER 1, 2021

Invest in a good CRM. CRM software is one type of CI platform that can: Monitor customer interactions. Look for a CRM that tracks customer interactions at every touchpoint, whether that’s a social media message or a one-hour phone call with the support team. Your CRM is one of your most important business assets.

Social Media 98

Social Media CRM Artificial Intelligence Touchpoint 98

Hodusoft

SEPTEMBER 21, 2022

Integrate CRM with outbound calling software. CRM software stores all the essential information about the customers, such as age, profession, previous conversation history, etc. Integrating CRM enables agents to retrieve customer information and prepare accordingly to strike an engaging conversation with them. List closure rate.

CRM 96

CRM Actionable Insights Business Growth Sales 96

SurveySensum

DECEMBER 30, 2024

Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. And if you’re already using CRMs like Salesforce, you’re in luck – Medallia integrates seamlessly with top-tier platforms. Gather feedback through SMS, email, QR codes, and WhatsApp surveys.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Comm100

APRIL 2, 2024

– Analyzing Feedback for Actionable Insights: Collecting feedback is only the first step; analyzing this data for actionable insights is where the real improvement begins. A CRM system helps track all customer interactions, preferences, and feedback, providing a comprehensive view of the customer journey.

Customer Satisfaction 105

Customer Satisfaction Actionable Insights CRM Social Media 105

Zendesk

DECEMBER 4, 2020

The best part is, reps can easily import these contacts as new customer profiles in their sales CRM, Zendesk Sell. Zendesk Sell, for example, will even analyze historical data in your sales CRM to identify new attributes. Gain actionable insights with smart sales reports. See how Smart Lists work in Zendesk.

Sales 98

Sales CRM Actionable Insights Social Media 98

SugarCRM

DECEMBER 19, 2019

When it comes to modern CRM technology, there’s good news and bad news. The good news: CRM is now the largest software market. CRM is now the largest software market. Today, we have dozens of CRMs flooding the market, and while that means that users have more choices, it also means that there is a lot of noise and confusion.

CRM 39

CRM Artificial Intelligence Finance Actionable Insights 39

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 98

B2B ML CRM Customer Relationship Management 98

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management VOC 84

SurveySensum

FEBRUARY 7, 2025

By syncing NPS data with your CRM or marketing tools, you can divide customers into clear groups: promoters, passives, and detractors. Sync your NPS data with your CRM or business systems, and set workflows that automatically send surveys after critical events, like a purchase or customer service interaction.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

MARCH 27, 2025

Share exclusive industry insights: Giving customers insider knowledge creates a feeling of privilege and reinforces their loyalty. Especially when its an actionable insight that helps them make more money. Unlike typical surveys, ours deliver actionable insights that genuinely improve your customer relationships.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! NPS Software : Leverage AI-enabled NPS tools like SurveySensum to create surveys, survey distribution, and analyze NPS data to extract actionable insights from raw data. What is the NPS score of Google?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. No matter which method you choose for your specific use case, know that it’s been thoroughly tested and will deliver the actionable insights you’re after.

B2B 152

B2B NPS Start-ups Actionable Insights 152

Retently

JANUARY 13, 2025

Integration with CRM and Helpdesk Tools Your CES tool needs to cooperate, not isolate. It should seamlessly integrate with your existing systems, like your CRM or helpdesk software. Retently goes beyond traditional feedback collection by providing actionable insights that help businesses improve customer experiences in real-time.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Amplitude specializes in various survey types, including internal customer satisfaction surveys, CRM surveys, member satisfaction surveys, and more.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Hodusoft

MARCH 29, 2022

This trend has led businesses to adopt CRM integration in call and contact centers. The Convergence Expo saw businesses looking for a communication solution that facilitates seamless collaboration, provides actionable insights to improve customer service, and thereby fetch better ROI.

Contact Center 98

Contact Center Artificial Intelligence Innovation Omnichannel 98

SurveySensum

FEBRUARY 6, 2025

The platform can seamlessly integrate with other platforms like CRM systems, etc. Integration and Compatibility Qualtrics : Qualtrics is designed to support large organizations by offering extensive integration options that allow for the unification of data from many sources, including CRM systems, analytics tools, and marketing tools.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Return Customer

JANUARY 6, 2016

In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. When this analysis is combined with quantitative data, concrete numbers and statistics can be uncovered to provide guidance and drive decisions.

Customer Service 89

Customer Service CRM Contact Center Actionable Insights 89

C3Centricity

MARCH 15, 2018

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights. CEX #CRM #CustomerSatisfaction Click To Tweet. CEX #CRM #Customer Click To Tweet. In Conclusion.

Manufacturing 124

Manufacturing Agriculture Retail Entertainment 124

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

SEPTEMBER 20, 2024

To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This is where comprehensive CRM solutions like HubSpot come into play. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Includes AI-powered insights for deeper analysis of feedback trends and themes.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

C3Centricity

OCTOBER 12, 2014

Leveraging digital/social/mobile technology and linking it to CRM. They also need to turn their information into actionable insights and then share them with the rest of the business to gain acceptance and impact. Following on from the opportunities of Big Data, the next concern is Marketing Accountability and its ROI.

Social Media 90

Social Media Actionable Insights Start-ups Retail 90

Hodusoft

FEBRUARY 12, 2025

Without it, providers miss out on this actionable insight. Better Integration with Other Systems Multi-level IVR can be integrated with CRM (Customer Relationship Management) and other business tools, allowing customer data to be retrieved in real-time to personalize interactions and improve service quality.

Gaming 52

Gaming Engineering CRM Technology 52