ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. Data security and compliance should be prioritised to protect sensitive customer information.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? Data Accuracy.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? Data Accuracy.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

B2B 98

B2B ML CRM Customer Relationship Management 98

SugarCRM

SEPTEMBER 24, 2024

As such, collaborative manufacturing became a central theme in modern manufacturing, powered by CRM tools. Until recently, CRM software has been associated with sales and marketing, helping companies manage their relationships with customers and streamline sales processes. Here’s where CRM tools enter the scenario.

Manufacturing 48

Manufacturing CRM Innovation Customer Feedback 48

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management VOC 84

SurveySensum

FEBRUARY 7, 2025

For instance, if a customer submits a low NPS score due to delayed service, the system instantly flags it, allowing your team to step in, resolve the issue promptly, and turn dissatisfaction into loyalty. Enhanced Customer Segmentation NPS integration works as your key tool to deliver personalized services to your customers.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Callminer

FEBRUARY 27, 2019

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. 3. .” – 5 Good Reasons to Capture the Voice of the Customer , SurveyMonkey; Twitter: @SurveyMonkey. . Focus on gathering ‘actionable insights.’.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

DECEMBER 30, 2024

Best Features User-friendly design for easy survey creation, customization, and deployment. Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. Gather feedback through SMS, email, QR codes, and WhatsApp surveys. Address negative feedback instantly with real-time ticket generation.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Comm100

APRIL 2, 2024

Regular engagement also shows customers that their opinions are valued, enhancing their overall perception of your brand. – Analyzing Feedback for Actionable Insights: Collecting feedback is only the first step; analyzing this data for actionable insights is where the real improvement begins.

Customer Satisfaction 105

Customer Satisfaction CRM Actionable Insights Social Media 105

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. It offers robust reporting tools that help you dive deep into customer feedback.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. Key Takeaways We use post-trial and recurring NPS feedback to consistently refine our product and quickly adapt to customer needs.

B2B 153

B2B NPS Start-ups Actionable Insights 153

InteractionMetrics

MARCH 27, 2025

Share exclusive industry insights: Giving customers insider knowledge creates a feeling of privilege and reinforces their loyalty. Especially when its an actionable insight that helps them make more money. They regularly publish valuable free resources, and customers use them all the time.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

SEPTEMBER 20, 2024

To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This is where comprehensive CRM solutions like HubSpot come into play. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Hodusoft

FEBRUARY 12, 2025

Missed Opportunities for Data Collection IVR systems can capture valuable data about customer preferences, behaviors, and needs. It can help optimize services and personalize the customer experience. Without it, providers miss out on this actionable insight.

Gaming 52

Gaming Engineering CRM Technology 52

SurveySensum

APRIL 14, 2025

However, SurveySensum integrates seamlessly with Customer Relationship Management (CRM) systems, customer support platforms, and other analytics tools. It offers a unified view of customer feedback and facilitates more informed decision-making. It leads to confusion and misinterpretation of customer sentiment.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

Hodusoft

DECEMBER 26, 2024

Better Data Integration and Analytics Omnichannel contact centers enable better data integration by consolidating customer interactions across all channels into a unified platform. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SugarCRM

OCTOBER 3, 2024

CRM solutions are essential for businesses today. They help companies streamline customer interactions, manage data, and boost customer satisfaction and ROI. However, there are many differences between the CRMs available in the market. What is Operational CRM? Analytical CRM: What Is It?

CRM 26

CRM Predictive Analytics Sales Social Media 26

SugarCRM

OCTOBER 15, 2021

The new strategic approach, including for B2B, is to improve direct customer interactions. And with the right CRM platform for marketing, sales, and service , ensuring your CX success is more than just a pipe dream. Simplify CRM Displays and Processes. Modern CRMs enhance your customer data to discover actionable insights.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SugarCRM

MAY 5, 2022

In the face of growing customer demands, it’s not easy to keep your clients happy. Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. We can put an end to the Great Customer Resignation. Closing Thoughts.

AI 49

AI CRM Touchpoint CX 49

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

1 to 1

DECEMBER 19, 2024

Use AI-enhanced quality and insights tools to listen to all interactions, across any channel, and identify trends, challenges, and opportunities. Then, layer on quality experts who know how to cull actionable insights from your data to truly transform the contact center.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SugarCRM

SEPTEMBER 20, 2022

Modern CRM tools, applications, and infrastructure are getting very powerful and much easier to work with. To take advantage of these new capabilities, any forward-looking organization must acknowledge that data is at the core of every marketing, sales, or customer service strategy. Digital technology changed the way we do business.

CRM 26

CRM Data Entry Actionable Insights Social Media 26

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Cons Limited customization is available for creating surveys.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Also Read: Top 5 Customer Experience Trends to Consider in 2022.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

ClientSuccess

DECEMBER 16, 2021

“Whether you call them desired outcomes, key objectives, target, success criteria or goals, the best CSMs are laser-focused on helping their customers achieve results. More often than not though, CSMs end up tracking customer objectives in spreadsheets or as notes in their CSP or CRM.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

SugarCRM

FEBRUARY 20, 2020

As inboxes are flooded with emails, it’s important to stay organized, maintain records and streamline communication with customers. Wouldn’t it be great to embed your CRM software within G Suite and Office 365 and conduct all your customer-related activities through a single platform? Now you can. Personalized User Experience.

Outlook 41

Outlook Data Entry CRM Actionable Insights 41

Retently

JULY 3, 2024

They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible. Leveraging these anonymous feedback tools allows businesses and organizations to tap into a wealth of actionable insights.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Zendesk

MAY 11, 2022

We’re proud to announce new, enhanced features in Zendesk Sell including advanced sales analytics, custom objects, and sales engagement tools (formerly Reach) that empower sales teams to accelerate revenue—all available as one solution. Grow revenue with data-driven insights. Businesses today produce massive amounts of data.

Innovation 52

Innovation Sales Actionable Insights CRM 52

SugarCRM

NOVEMBER 24, 2022

The customer turnover rate is now nearly one-third worldwide, whereas in the US, businesses are losing nearly one out of every two customers they gain (47%), according to my company’s survey of 1,600 global sales and marketing professionals worldwide—which shows that companies are ill-prepared to counter the trend.

Technology 40

Technology Technology CRM Predictive Analytics 40

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. AskNicely Dashboard Description: AskNicely’s offerings range from basic to advanced customer experience management tools.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Take, for example, a skincare brand using a quick survey to identify a customer’s skin type. This lets you tailor marketing efforts for maximum impact.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Hodusoft

NOVEMBER 22, 2022

It gives them the upper hand to choose a preferred channel, thereby improving their customer service experience. Enhances functionality Call center features such as call routing, CRM integration, call queue management, auto attendant, etc. Therefore, such customer support software acts as a helping hand for agents.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

SugarCRM

APRIL 14, 2022

In building that relationship, a company needs to learn each customer’s preferred communication channel: SMS messaging, email, Facebook Messenger, or something else. Having a centralized CRM system really does help. It’s important that when you communicate with customers, you can address them in a format that suits them.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SugarCRM

MARCH 30, 2022

In SugarCRM’s 2022 CRM Impact Report , we found that 70% of sales and marketing leaders need to do more to improve customer trust in their brand. However, they lack the tools, data, insights, and strategy to build brand rapport. During the webinar, we asked our attendees how much time they spend reviewing CRM data.

CRM 36

CRM Actionable Insights AI Touchpoint 36

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52