ECXO

DECEMBER 4, 2024

It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings. The specific KPIs used may vary depending on the company’s goals, industry, and customer segment.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? .

Customer Relationship Management 118

Customer Relationship Management Customer Relationship CRM Social Media 118

SurveySensum

DECEMBER 30, 2024

Best Features User-friendly design for easy survey creation, customization, and deployment. Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. Gather feedback through SMS, email, QR codes, and WhatsApp surveys. Address negative feedback instantly with real-time ticket generation.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Also, the pain of CRM data hygiene, but that’s a topic for another time. There are so many ways to leverage your CRM data—especially in Account Based Marketing (ABM). Pipeline Aircover.

CRM 48

CRM Sales Actionable Insights B2B 48

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management VOC 84

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

SurveySensum

DECEMBER 18, 2024

It signifies that the company has more satisfied customers than dissatisfied ones but may not have fully tapped into its potential for customer advocacy. Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! a purchase or support call) provides actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

DECEMBER 2, 2024

Additionally, data customization is challenging, and even admins cannot modify CRM connectors set by other users, restricting overall flexibility. Its reporting features lack the versatility to meet diverse needs, and the platform’s interface can feel unresponsive and unintuitive.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Return Customer

JANUARY 6, 2016

In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. One Brand, Many Channels.

Customer Service 89

Customer Service CRM Contact Center Actionable Insights 89

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Free Trial for AI Text Analysis : Not Available 4.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Zendesk

DECEMBER 7, 2021

Boost customer retention. Once customers are onboarded, AI can help you proactively resolve problems, deliver superior support experiences, and decrease churn. Anticipate customers’ needs and potential issues. Use AI to identify common customer questions and problems so you can generate solutions and improve retention.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SugarCRM

OCTOBER 3, 2024

CRM solutions are essential for businesses today. They help companies streamline customer interactions, manage data, and boost customer satisfaction and ROI. However, there are many differences between the CRMs available in the market. What is Operational CRM?

CRM 26

CRM Predictive Analytics Sales Social Media 26

SugarCRM

MAY 5, 2022

In the face of growing customer demands, it’s not easy to keep your clients happy. Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. Maintaining customer retention is more sensitive (and challenging) than ever.

AI 49

AI CRM Touchpoint CX 49

Hodusoft

SEPTEMBER 29, 2022

Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights. It offers a win-win situation for both customers and businesses. Omnichannel analytics aids the formulation of marketing strategies by driving actionable insights into customer values, demands, and expectations.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

C3Centricity

DECEMBER 3, 2018

Read on for some of the most useful tips I’ve seen on the topic of adopting a customer first strategy. A customer first strategy is not that difficult to implement. Just think customer first in everything you do! CEX #CRM #CustomerFirst Click To Tweet. REASONS TO ADOPT A CUSTOMER FIRST STRATEGY.

Social Media 87

Social Media Start-ups CRM B2C 87

SurveySensum

OCTOBER 9, 2024

An enterprise feedback management system is specifically designed to handle the complexities, offering advanced features like automated feedback collection, real-time analytics, and integration with other business tools such as CRM and customer support platforms. But, Do You Really Need an Enterprise Feedback Management System?

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

ClientSuccess

DECEMBER 16, 2021

“Whether you call them desired outcomes, key objectives, target, success criteria or goals, the best CSMs are laser-focused on helping their customers achieve results. More often than not though, CSMs end up tracking customer objectives in spreadsheets or as notes in their CSP or CRM.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

SurveySensum

FEBRUARY 13, 2025

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging and improving customer retention and loyalty. You can deep dive into the collated data to identify the problem and take action on it.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. The insights can then fuel targeted marketing campaigns and loyalty rewards, driving up revenue and conversion rates. Next, we’ll discuss how building customer loyalty can supercharge long-term growth.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Hodusoft

NOVEMBER 22, 2022

It gives them the upper hand to choose a preferred channel, thereby improving their customer service experience. Enhances functionality Call center features such as call routing, CRM integration, call queue management, auto attendant, etc. Therefore, such customer support software acts as a helping hand for agents.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.”

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

Hodusoft

OCTOBER 14, 2022

Call queue management empowers e-commerce businesses to lower call abandonment rates while reducing the average holding time for customers. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Hodusoft

AUGUST 3, 2022

Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service. Enhances customer retention. Business tools such as CRM or calendar etc.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

AUGUST 1, 2023

Here are some positive impacts that customer loyalty can have on your retail success: Increased Customer Retention: Customer loyalty plays a pivotal role in driving customer retention and repeat purchases for brands. Get instant detractor alerts on your CRM so you can close the loop in time.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SugarCRM

MARCH 30, 2022

In SugarCRM’s 2022 CRM Impact Report , we found that 70% of sales and marketing leaders need to do more to improve customer trust in their brand. However, they lack the tools, data, insights, and strategy to build brand rapport. During the webinar, we asked our attendees how much time they spend reviewing CRM data.

CRM 36

CRM Actionable Insights AI Touchpoint 36

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. This can turn vague dissatisfaction into actionable insights. Let’s get started.

NPS 78

NPS Net Promoter Score Actionable Insights Customer Satisfaction 78

Hodusoft

NOVEMBER 27, 2022

Therefore, modern telemarketing software is equipped with some new-age features and functionalities that help businesses meet emerging customer expectations and demands. CRM integration CRM software stores all the customer information such as demographics, preferences, conversation history, etc.

Sales 52

Sales Omnichannel CRM Social Media 52

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Getting the right approach to your survey data can boost customer satisfaction, sales, and loyalty.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Here’s a customer review on this limitation.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

AUGUST 21, 2024

The tool allows you to build a deeper understanding of customer journeys and once the information has been gathered, the key findings and metrics are easy to report to your stakeholders. With automated journey logic, you can anticipate changes in customer behavior and take proactive steps. G2 Review : 4.0/5 G2 Review : 4.5/5

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Customization Options: A good tool allows you to create tailored surveys and forms. 5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SugarCRM

MAY 22, 2024

This acquisition represents a major achievement for us and comes nearly a year after Sugar announced a partnership with sales-i to improve business-to-business (B2B) sales performance by delivering AI-powered revenue intelligence that leverages the data of a business’s enterprise resource planning (ERP) system and CRM. ” Aadil A.,

Sales 26

Sales Actionable Insights CRM B2B 26

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It also has advanced features, like logic, branching, and piping, that help users customize their surveys and make them more relevant and engaging for their respondents.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52