Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. It offers robust reporting tools that help you dive deep into customer feedback.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Whatsapp Surveys Starts at $99/month 4.7

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

JANUARY 23, 2024

What are typical customer survey program costs? With customer survey programs, as with dresses, there is an enormous range. That’s why we wanted to break down the range of customer survey program costs so you know what to expect and how to maximize value. What custom features do you need?

Customer Survey 52

Customer Survey AI B2B CRM 52

SurveySensum

DECEMBER 2, 2024

Additionally, data customization is challenging, and even admins cannot modify CRM connectors set by other users, restricting overall flexibility. Users can customize surveys tailored to their branding needs with extensive options. Looking for alternatives to Qualtrics that will match your needs and requirements?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Aquire

AUGUST 30, 2021

Customer surveys are an opportunity to learn what customers think about your brand based on facts, rather than assumptions. The customer feedback you gather from surveys is gold dust. Within them lies all the information you need to provide the products and services customers really want. Demographic data.

Customer Survey 95

Customer Survey Net Promoter Score Actionable Insights Touchpoint 95

Retently

JANUARY 13, 2025

A great CES tool should make it a breeze to design clean and simple surveys. Your business isnt generic, and your CES surveys shouldnt be either. Look for tools that allow you to customize surveys to match your branding, tone, and audience preferences. Even better? What Makes Retently Unique?

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

InteractionMetrics

MARCH 27, 2025

Use Customer Feedback Effectively Here’s the truth: most customer surveys are terrible, and most companies arent using them properly. Thats as ineffective as it is annoying and wastes your customers’ time. But when done right, customer survey feedback is pure gold. Look at HubSpot as an example.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

SurveySensum

FEBRUARY 6, 2025

The platform can seamlessly integrate with other platforms like CRM systems, etc. Integration and Compatibility Qualtrics : Qualtrics is designed to support large organizations by offering extensive integration options that allow for the unification of data from many sources, including CRM systems, analytics tools, and marketing tools.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Zendesk

DECEMBER 15, 2021

Gathering customer feedback can help you see trends, understand what people want, and find ways to improve your product or service. Even though we know it’s crucial to gather feedback, it can sometimes be hard to know how to design a customer survey that actually works. Create feedback forms that give you actionable insights.

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Includes AI-powered insights for deeper analysis of feedback trends and themes.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Pricing Starts at Rs. 1,199 per User/Month.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Hodusoft

OCTOBER 14, 2022

Call queue management empowers e-commerce businesses to lower call abandonment rates while reducing the average holding time for customers. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Customer survey, etc. to generate reports. Progressive dialer.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Customization Options: A good tool allows you to create tailored surveys and forms. 5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Lumoa

FEBRUARY 14, 2024

Check out our Also, data analysis in CX will become much more exhaustive as customer relationship management (CRM) software becomes adept at gathering data. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Here’s a customer review on this limitation.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

5) ProProfs Survey Maker Versatile Survey Types Seamless Integration Extensive Templates Free sign up available Starts at $19 per month. 5) SurveySeparrow User-Friendly Surveys Seamless Integration Extensive Customization Both Contact their team 4.4 (5) 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Choose a tool that is user-friendly for both your team and your customers. Consider whether the tool can integrate with your existing systems , such as CRM.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. API Integration : Zykrr doesn’t support API integrations, restricting data synchronization across systems.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 28, 2024

These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations.

Start-ups 52

Start-ups Construction Social Media Actionable Insights 52

SurveySensum

JULY 27, 2022

SurveySensum lets you share your surveys over multiple channels to reach more audiences and facilitate better response rates. You can share the surveys over emails, WhatsApp, social media, CRM software, etc., This CES tool allows you to integrate the CES surveys with a number of third-party applications. 10 Typeform.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

OCTOBER 23, 2023

We explored customer review platforms like G2 and Capterra to get an understanding of GetFeedback’s features, and pros and cons, based on customer reviews. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. So let’s explore.

NPS 52

NPS Social Media Outlook Text Analytics 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SugarCRM

NOVEMBER 19, 2019

Impressively, you can transform your customer’s journey by tracking engagement through different stages of the sales funnel in Sugar Market. Moreover, you can also get actionable insights regarding your prospects’ interaction with your website and streamline account engagement. Create Custom Surveys – Fast.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20

SurveySensum

DECEMBER 13, 2024

Limited Customization Jotform lacks advanced customization options. So if you are looking for a tool with more nuanced customization options such as customizing survey design , colors and widgets, then this tool might not be ideal for you. So, lets explore the reasons behind looking for some Jotform alternatives.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Get instant detractor alerts on your CRM so you can close the loop in time. Let’s answer this question! But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Get instant detractor alerts on your CRM so you can close the loop in time. Let’s answer this question! But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

InteractionMetrics

APRIL 10, 2025

In this blog, well explore the most widely used survey methods and designs before diving into the specific types of surveys you can use to achieve specific goals and improve the customer experience. Manager Feedback Surveys Good managers shape great teams. Heres what every survey should deliver under TrueData.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

InteractionMetrics

MARCH 20, 2025

Think of great CX software as a truth-teller: it lets you spot friction in real time, personalize interactions, and turn existing customers into die-hard fans. But waitisnt that basically what a CRM lets you do? We hunted for platforms that turn feedback into action and scale with your ambitions. Why Would You Need CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Cons: It does not have specialized survey tools like Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

OCTOBER 11, 2024

Imagine this: You want to evaluate your delivery experience and that requires sending out customer surveys after every delivery. The answer is survey automation. Survey Data Analysis This entire process is half-baked without proper processing and analysis of survey data.

Omnichannel 52

Omnichannel Touchpoint Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 21, 2025

By leveraging NPS tools that integrate with HubSpot, you can: Automate survey distribution : Send NPS surveys at key touchpoints in the customer journey. Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM. HubSpot automation for personalized follow-ups.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52