ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Ensure that the solution integrates seamlessly with your existing technology stack, including CRM, marketing automation, and data analytics tools.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

SurveySensum

DECEMBER 30, 2024

Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. Listen and respond to customers using the Listening engine. And if you’re already using CRMs like Salesforce, you’re in luck – Medallia integrates seamlessly with top-tier platforms.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Also, the pain of CRM data hygiene, but that’s a topic for another time. There are so many ways to leverage your CRM data—especially in Account Based Marketing (ABM). Pipeline Aircover.

CRM 48

CRM Sales Actionable Insights B2B 48

Hodusoft

FEBRUARY 12, 2025

Without it, providers miss out on this actionable insight. Better Integration with Other Systems Multi-level IVR can be integrated with CRM (Customer Relationship Management) and other business tools, allowing customer data to be retrieved in real-time to personalize interactions and improve service quality.

Gaming 52

Gaming Engineering CRM Technology 52

Zendesk

DECEMBER 15, 2021

Source: Uber Engineering. Drag-and-drop functionality enables anyone in the organization to create mobile-friendly forms and gather actionable insights. If you’re collecting a lead, you may want the data to go straight to a CRM or a marketing automation solution to follow up and nurture prospects, saids Caldwell.

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

SugarCRM

OCTOBER 15, 2021

With 87% of leaders tagging customer experience (CX) as the top growth engine for their business, but only a third of them feeling prepared to address it, it seems there is a lot of room for improvement. And with the right CRM platform for marketing, sales, and service , ensuring your CX success is more than just a pipe dream.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SugarCRM

OCTOBER 10, 2024

In the past, customizing CRM apps required extensive development, which often led to increased costs, longer implementation times, and difficulties with maintenance. Modern CRMs offer powerful configuration tools that allow businesses to adapt their system to their specific needs quickly and easily.

CRM 26

CRM Manufacturing AI Sales 26

Gainsight

FEBRUARY 10, 2025

By integrating directly with communication channels like email, Slack, CRM, and more, it instantly surfaces risks, opportunities, and patterns hidden in customer interactions. It delivers insights where you already work. Whether your team lives in Slack, email, your CRM, or a CSP like Gainsight, Staircase AI meets them there.

AI 52

AI Compliance Artificial Intelligence Data Entry 52

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. The insights can then fuel targeted marketing campaigns and loyalty rewards, driving up revenue and conversion rates. Together, they create an engine for customer acquisition and engagement.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SugarCRM

SEPTEMBER 26, 2023

But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business.

CX 52

CX Customer Experience Social Media Text Analytics 52

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SurveySensum

SEPTEMBER 11, 2024

In this modern life, an average customer is being driven by a cognitive overload and to cope with and alleviate this burden, customers are now pushing the traditional brand interaction and are turning to AI engines to make routine decisions for them.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. It empowers businesses to build stronger customer relationships and turn feedback into actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). In most cases, businesses should have lower AHT.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

MAY 28, 2024

There are several methods you can use to reach your customers in this stage , from social media, search engine marketing, SEO, etc. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility. Learn More How to Unite and Align Your Customer Stages via Technology 1.

Technology 26

Technology Technology Sales CRM 26

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” Alteryx Alteryx is truly a powerhouse in digital.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

InteractionMetrics

JANUARY 23, 2024

Often, you’ll want to share data between your survey and other CRM applications. Integrated Data : Where do you need to integrate your CRM data? For example, y our CEO may want a 5-minute highlights summary, whereas your engineers might ask for a Q&A that drills into every aspect of the survey methodology. Interviews?

Customer Survey 52

Customer Survey AI B2B CRM 52

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). He’s also the founder of Tech.pinions and TPThinktank. from Fordham University.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Comm100

FEBRUARY 10, 2022

So, research and source the best data-driven tools to secure actionable insights about your target audience. Capture insights about your customers’ demographics, product knowledge, preferences, and buying capacity. These insights will inform you about your target buyer’s preferences and help customize their shopping experience.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

SugarCRM

FEBRUARY 7, 2023

Guided selling is far from magic and closer to AI-powered data engineering, custom software development, and deployment. For this reason, in B2B, guided selling introduces B2B software selling solutions that aid sales teams in increasing sales by recommending the best content, communication tactics, actions, and products to close a deal.

CX 26

CX B2C B2B Engineering 26

SugarCRM

JULY 6, 2021

And as always, a flexible and intuitive CRM tool is the binder you need for those specific elements. At its core, Sugar is a CRM built upon companies’ need to deliver improved interactions with their customers. But dedicated Sales, Support, and Marketing software integrated with Sugar can help you enrich your customer experience.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

SugarCRM

NOVEMBER 19, 2019

Moreover, you can also get actionable insights regarding your prospects’ interaction with your website and streamline account engagement. Just choose the mailing list from your marketing automation platform or your CRM, and include or exclude people based on various touchpoints. Optimized for Search Engines.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20

SugarCRM

AUGUST 31, 2020

The time-aware CX platform is an innovative approach to tracking, analyzing, and engineering great customer experiences. Forecast and predict revenue changes providing actionable insights before they occur. A time-aware CX platform, enhanced by Sugar Discover. The Fundamentals of Time-Aware CX.

CX 29

CX Innovation Construction Compliance 29

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

InteractionMetrics

MARCH 20, 2025

But really, its the engine that drives improvements in the customer experience. But waitisnt that basically what a CRM lets you do? If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. Alida Alida focuses on turning customer conversations into actionable insights.

CX 52

CX Social Media Contact Center AI 52

Sprinklr

OCTOBER 20, 2021

Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Create memorable customer experiences.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

ECXO

NOVEMBER 25, 2024

Use quantitative tools : Leverage surveys, CRM data, and market analytics to determine whether a request is a widespread need. Example: When Salesforce received requests for deeper CRM integration, it didn’t simply respond to the enterprise client asking for it. Challenges: Vocal customers often overshadow silent majority preferences.

B2B 391

B2B Engineering Innovation CX 391

SurveySensum

MARCH 21, 2025

Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM. It integrates data from various sources, providing CSMs with actionable insights to improve customer retention and drive growth. Trigger personalized follow-ups : Automate responses based on customer feedback.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. Forsta also enables its clients to integrate with some of the most common platforms available for your CRM, web data, digital marketing , and analytics.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

1 to 1

DECEMBER 11, 2024

Use quantitative tools : Leverage surveys, CRM data, and market analytics to determine whether a request is a widespread need. Example: When Salesforce received requests for deeper CRM integration, it didnt simply respond to the enterprise client asking for it. Challenges: Vocal customers often overshadow silent majority preferences.

Engineering 26

Engineering CRM Innovation Actionable Insights 26