SurveySensum

APRIL 16, 2025

Your CRM is smart. Thats where CRM surveys come in. In this blog post, were cracking the code on CRM surveys. Everything you need to convert your CRM into a data powerhouse – types, questions, use-cases, best practices, and more. What is a CRM Survey? This is how CRM surveys can help save the day.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

eglobalis

JULY 31, 2024

HubSpot provides an all-in-one marketing, sales, and service platform with tools for email marketing, CRM, social media management, and analytics, enabling businesses to streamline their customer engagement processes. Real-time data processing and AI-driven responses will enable companies to meet customer expectations promptly.

Customer Experience 441

Customer Experience Social Media Predictive Analytics AI 441

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Ensure that the solution integrates seamlessly with your existing technology stack, including CRM, marketing automation, and data analytics tools.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

SugarCRM

SEPTEMBER 24, 2024

As such, collaborative manufacturing became a central theme in modern manufacturing, powered by CRM tools. Until recently, CRM software has been associated with sales and marketing, helping companies manage their relationships with customers and streamline sales processes. Here’s where CRM tools enter the scenario.

Manufacturing 48

Manufacturing CRM Innovation Customer Feedback 48

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. This trend has led businesses to adopt CRM integration in call and contact centers.

Contact Center 98

Contact Center Artificial Intelligence Innovation Omnichannel 98

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. VoC programs have different phases.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 98

B2B ML CRM Customer Relationship Management 98

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management VOC 84

Zendesk

MAY 11, 2022

Grow revenue with data-driven insights. However, companies that make sense of their data with actionable insights are the ones seeing remarkable growth. The post Introducing new Zendesk Sell innovations to help companies drive revenue appeared first on Zendesk. Businesses today produce massive amounts of data.

Innovation 52

Innovation Sales Actionable Insights CRM 52

SurveySensum

FEBRUARY 6, 2025

The platform can seamlessly integrate with other platforms like CRM systems, etc. Integration and Compatibility Qualtrics : Qualtrics is designed to support large organizations by offering extensive integration options that allow for the unification of data from many sources, including CRM systems, analytics tools, and marketing tools.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SugarCRM

JUNE 5, 2024

It’s our goal to stay firmly at the forefront of responsible innovation, continuously delivering capabilities that help our customers grow their businesses efficiently. Our first use cases focused on case and opportunity summarization, aiming to streamline collaboration and provide succinct, actionable insights for customer-facing teams.

Innovation 26

Innovation CRM Data Entry Compliance 26

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SugarCRM

OCTOBER 15, 2024

This can drastically improve insight quality and visibility across the supply chain and can remove common bottlenecks. For instance, a CRM system can track customer demand patterns, allowing manufacturers to adjust production and inventory levels accordingly. A modern CRM system plays a pivotal role.

CRM 26

CRM Manufacturing Social Media Invoicing 26

Hodusoft

MARCH 22, 2024

In this event, the experts will talk about the latest innovations in the field of CX as well as share insights, demonstrate products, and engage in meaningful discussions about the evolving landscape of CX solutions. With booth no. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

SurveySensum

FEBRUARY 13, 2025

Your NPS program will yield far more significant insights when you connect your experience data with your operational data residing in your CRM. You can deep dive into the collated data to identify the problem and take action on it. They can offer a lot of valuable insights into what you are doing well and should continue to do.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

1 to 1

DECEMBER 19, 2024

Insights will become more powerful, and AI will get even better at predicting the best methods for resolving customer issues based on behavior and sentiment. Real-time data , innovative AI analytics, and experts who can put those insights to work will be foundational to CX success in the coming year.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SugarCRM

MAY 5, 2022

Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. Sales and marketing leaders are failing to realize the benefits of what an AI-driven and purpose-built CRM platform can offer. Delivering Great CX Is Getting Easier with AI. Closing Thoughts.

AI 49

AI CRM Touchpoint CX 49

Retently

JULY 3, 2024

It tells them what they’re doing right, what needs fixing, and where they can innovate. They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

SugarCRM

NOVEMBER 20, 2019

At Sugar, innovation never rests. We’re no longer a CRM company; we’re firmly grounded in CX. Just recently there have been major announcements from big players with capabilities that sound uncannily like our intelligent CX platform, no-touch information management, and continuous cloud innovation on AWS (Amazon Web Services).

CRM 37

CRM Innovation Actionable Insights CX 37

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Logicalware

MAY 24, 2023

Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service. The pandemic has acted as a transformative force for technological innovation, particularly AI.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. The Starter plan is great for gathering basic feedback, while the Standard and Advanced plans enhance team engagement and provide deeper insights.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

APRIL 28, 2024

Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Qualtrics offers extensive integration features allowing data to be gathered from various systems and platforms such as CRM systems, web and feedback tools, employee engagement systems and more.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

MARCH 10, 2023

Fortunately, many innovations that have been under development during the past few years are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives. After-contact wrap-up and summarization.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It offers innovative predictive intelligence and analytics for a better quality of operations. Text Analytics : So, you have gathered the data via surveys, what’s next?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Best Features Provides Text Analysis to derive actionable insights from open-ended feedback.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SugarCRM

JUNE 19, 2020

Equally as important, we shifted from offering a CRM solution to customer experience (CX) platform, enabling sales, marketing, and service teams to create customer lifetime value for their customers. . When Craig Charlton joined Sugar as CEO, he had years of experience as a CRM user. Pillar 3: Continuous Cloud Innovation.

Data Entry 29

Data Entry CRM Innovation Technology 29

SugarCRM

AUGUST 25, 2022

Even if organizations have the required information, many do not effectively share it across teams, leaving insights trapped in inefficient organizational silos. CRM struggles are the highest in Australia, compared to 46% of US respondents and 56% of respondents in the UK. Make Technology Easier to Use.

CRM 26

CRM Actionable Insights AI Touchpoint 26

Hodusoft

DECEMBER 30, 2022

Integrating CRM tools creates a flexible ecosystem to consolidate a company’s data from various departments, such as sales, marketing, finance, and more, into a single system. The reports provide actionable insights on different aspects of business such as operations, marketing, sales, etc.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They found innovative ways to do more with less and achieve scale by improving community engagement. Well done, HMH!

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 4: Make Technology Easier to Use.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

Retently

APRIL 5, 2024

Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. Lush’s sensory experience Lush, once a niche brand, has grown significantly with under 1,000 stores worldwide , earning a reputation as a progressive and innovative brand in customer experience.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52