SurveySensum

FEBRUARY 7, 2025

By syncing NPS data with your CRM or marketing tools, you can divide customers into clear groups: promoters, passives, and detractors. Sync your NPS data with your CRM or business systems, and set workflows that automatically send surveys after critical events, like a purchase or customer service interaction.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Improve your Net Promoter Score with NPS text analytics ! You can deep dive into the collated data to identify the problem and take action on it.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

APRIL 14, 2025

However, SurveySensum integrates seamlessly with Customer Relationship Management (CRM) systems, customer support platforms, and other analytics tools. Analyze Responses With AI-Powered Analytics After distributing the survey, the responses will start to roll in.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

SurveySensum

SEPTEMBER 20, 2024

To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This is where comprehensive CRM solutions like HubSpot come into play. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveyMonkey SurveyMonkey is yet another great Zykrr alternative.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

SEPTEMBER 11, 2024

This includes developing unified customer profiles, keeping CRM records up-to-date, prioritizing journey-based feedback integration, and maintaining a real-time view of customer transactions and historical trends.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1. per User/Month.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) 5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Look for a tool that provides robust data analytics and insights. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 21, 2024

Contentsquare allows you to find actionable insights into how your users are behaving on your digital platforms, allowing decisions, improvements, and tests to be data-driven across the business. With automated journey logic, you can anticipate changes in customer behavior and take proactive steps. G2 Review : 4.5/5

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SurveySensum

JUNE 6, 2024

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical survey dashboard , and more, SurveySensum has advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Is there a free survey tool?

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. The powerful text analytics software allows users to extract actionable insights from open-ended feedback – ensuring no feedback is left behind.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. It provides real-time feedback analysis for actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

AUGUST 12, 2024

This tool integrates seamlessly with CRM to let you send personalized review requests after customer interactions, like post-purchase, product delivery, or after customer support interactions. Also, with this tool you can use survey insights to customize your review requests according to customer behavior and interaction.

Social Media 52

Social Media Start-ups Text Analytics Customer Satisfaction 52

SurveySensum

OCTOBER 23, 2023

Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The Text Analytics software enables users to get actionable insights from open-ended feedback. So let’s explore. GetFeedback has a limitation here.

NPS 52

NPS Social Media Outlook Text Analytics 52

SurveySensum

DECEMBER 13, 2024

And it packs a punch with its advanced features like Text Analytics software, cross-tab analysis, analytic dashboards, improved data visualization tools, and a real-time ticketing system that enables you to close the feedback loop. Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

PeopleMetrics

FEBRUARY 4, 2025

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. Example: A hotel chain in the Growth Phase integrates AI-powered text analytics into its VoC program. That hasnt changed.

VOC 62

VOC AI Text Analytics Touchpoint 62

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. The platform can seamlessly integrate with other platforms like CRM systems, etc. It also focuses on automating insights for faster decision-making.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

MARCH 21, 2025

Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM. Closed-loop feedback system to assign follow-up actions in HubSpot. It integrates data from various sources, providing CSMs with actionable insights to improve customer retention and drive growth.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

MARCH 14, 2025

Use tools like Google Analytics, social media insights, and CRM data. But collecting data is just the beginning – analyzing it properly is what turns raw information into actionable insights. To overcome it, Use customer databases and CRM tools to segment audiences.

Social Media 52

Social Media Non-Profits E-commerce AI 52