SurveySensum

APRIL 28, 2025

To truly understand your customers, you need to centralize this data. A CRM system or VoC analytics platform can help integrate data from different sources, giving you a unified view of customer sentiment and trends. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Zendesk

DECEMBER 7, 2021

You use an AI-powered feature of your CRM to track customer issues, and you start to notice many customers are having a hard time integrating the tool with Google Calendar. Analyze customer data to predict and reduce churn. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

SEPTEMBER 5, 2024

So, in order to make a mark in this era of personalization, banks must utilize comprehensive customer data – from developing unified customer profiles, keeping CRM records up-to-date and accessible on all channels, and maintaining a real-time view of customer transactions and historical trends.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52